Desktop Support Analyst

City: Ottawa

Pay Rate: N/A

Added: June 16, 2026

Desktop Support Analyst - 6-Month Contract - 19187

About the Opportunity

Our reputable Ottawa client is looking for a versatile Junior/Intermediate Desktop Support Technician to join their team Immediately (Onsite). Under the direction of the IT Manager of Client Technologies, the selected candidate will be responsible for providing on-site support for end user hardware and software to help meet information requirements. This is an excellent opportunity to work in a collaborative and dynamic setting where you can grow and expand your technical skills. This is an opportunity to contribute to one of Canada’s leading Healthcare organizations. The selected candidate will reside in Ottawa as the position will be onsite.

Duties include but are not limited to

Provide courteous, professional, and quality service to clients

Deliver timely assistance to clients for second level work orders assigned from the IT Help Desk

Log and maintain accurate up-to-date records for assigned tickets

Exercise resourcefulness in determining the cause of problems

Effectively resolve problems or contribute to the escalation direction of the ticket to the appropriate response group based on general knowledge of PC’s, Windows Operating System, and various user programs

Maintain effective lines of communication with third level support groups

Adhere to all documented & formalized policies and procedures

About You

The successful candidate will have the following

A minimum of 4+ years’ experience in Helpdesk and/or Desktop Support role, preferably in a mid- large integrated enterprise environment (1k + users)

Excellent communication and customer service skills including patience and diplomacy

Hardworking team player with demonstrated commitment to service excellence

Strong problem-solving and interpersonal skills

Must have a strong understanding of M365, Intune, SCCM, Imaging, Networking fundamentals, Endpoint management, Azure AD etc.

Strong knowledge of computer systems, including but not limited to Troubleshooting Windows OS, Microsoft Office Suite, Deployment/Imaging of Desktop/Laptop Hardware and systems, Printer troubleshooting etc.

Must be able to work onsite and be able to lift hardware (Printers/laptops)

Experience working in a Healthcare setting is a huge bonus

About the Job

100% onsite, Immediate Start, Promotion possibilities. $23.00 to $27.00/hr + depending on experience. Opportunity to contribute to one of Canada’s leading Healthcare organizations.

LROIT

How to Apply

Please apply by clicking the “” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to ***email_hidden***. If you are already registered with us, please contact your Senior Recruiter. Please quote job 19187.

LRO Staffing values fairness, confidentiality, and human judgment in every stage of our hiring process. We do not use automated or AI-driven screening tools to assess applications. Each submission is reviewed by an experienced recruiter to ensure a thoughtful and equitable evaluation of every candidate.

Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.