Desktop Support 3

Job Responsibility: Company Description

At General Dynamics Mission Systems-Canada, our focus extends beyond engineering technology solutions—we are dedicated to cultivating careers. If you seek a purpose-driven career solving some of the world's most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.

Why Join Us?

• Flexible Work Environment: We have On-site and Hybrid positions, this is often dependent on the nature of your role. We offer a variety of options for your work schedule which includes compressed work week options, flexible start times and shut down periods.
• Professional Development: Your growth within the organization is not just supported; it's valued. Anticipate regular progress reviews as well as access to educational assistance, training and more!
• Total Rewards: Consider it covered—health, dental, and beyond. Early access to a pension plan with various perks to acknowledge your contributions to the organization.

We are currently hiring for a Desktop Support 3 role in Ottawa. Below are the following responsibilities:

Primary Responsibilities

• Under occasional supervision and on own initiative, provides support services for line and or functional teams. Performs moderately complex duties requiring knowledge of subject matter and full understanding of department practices.
• Primary duty is to execute preparation, deployment, setup, harvesting and destruction of IT assets. Responsible for assigned service requests including request discernment, trouble-shooting/solutioning and resolution and other related duties as required.
• Assistance on Information Systems administration and end-point management/maintenance, SW deployment, harvesting and management, remediation of security issues, categorization of service requests and queue management may be required.
• Asset management system, service desk script, policy and protocol support/maintenance/creation may be required.

Initiative & Accountability

• Expected to take initiative on primary duties and when idle seek opportunities to alleviate workload on other members of the Team and contribute to continuous improvement.
• Identifies and reports on issues impacting their assigned tasks when they occur.
• Makes operational decisions/exercises independent judgment within generally defined parameters. Alters approach or recommends procedural changes to accomplish desired results. Seeks consultation or guidance as needed.
• Accountable for quality of own work as well as support and guidance to other members of the Team.
• Exercises judgment through interpretation and application of experience. Problems are diversified and require analysis or evaluation of data.

Qualifications

• Related college Diploma and 3-6 years desktop IT support experience required. A professional designation is an asset.
• 2 years minimum experience with Information Systems administration,
• 2 years minimum experience with end-point management technologies including encryption, anti-virus, patching, Wireless, remote access and introspection.
• Ability to install and troubleshoot a wide range of end-point software and hardware.
• Ability to recommend Hardware and Software to solve issues and break fix issues. This may include ordering and receiving. Interfaces with other departments to troubleshoot issues. Provide input and recommendation on architectural changes.
• Considered fully qualified. Applies learned skills and knowledge to most tasks associated with the job family. Completes diverse, moderately complex assignments within defined policy and according to objectives

It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.

Additional Information

Working Environment:

• Movement amongst workstation equipment to complete work. Repetitive hand movement (PC use) is required for continuous periods of time. Periodic lifting of low weight items with limited lifting of items with considerable weight. Continuous movement to internal customers within home GD Canada campus, may be required.
• Moderate degree of visual concentration for periods of time required in testing or troubleshooting of software and hardware as well as reading of polices, protocol, work instructions, knowledge bases, scripts and other documents.
• Work may be performed at workstation for extended periods of time.
• Must approach each request with enthusiasm, care and ‘customer' attitude as some support requestors may be aggravated due to their technical difficulties. Must be able to take criticism with stride and move the support process along.

We believe the unique contributions of each of our colleagues are key in our ability to drive innovation. By fostering a culture of belonging, encouraging idea sharing at all levels, and reinforcing the very real impact of what we do, we offer an environment where everyone can take pride in their work. We respect diverse opinions, and value the lived experiences each and every one of us bring to our workplace. If you require accommodation during any stage of the application process, please contact Human Resources via View email address on ca.edajobs.com.