french bilingual banking operations talent pool.

Are you a fluent bilingual professional with a passion for problem-solving and excellent customer service? We are proactively building a network of top-tier talent for upcoming opportunities within our Banking Operations teams.

By joining our talent pool, you will be the first in line for consideration as new roles open up.

In Banking Operations, you are the backbone of the financial institution. You will bridge the gap between back-office financial processes and front-line customer satisfaction. This role is perfect for someone who loves detail-oriented administrative tasks but thrives on helping clients resolve complex issues in both French and English.

Advantages
By joining our pool, you aren't just applying for a job; you’re starting a relationship. Benefits include:

- Priority Review: Be considered for "hidden" roles before they are even posted publicly.

- Tailored Matches: We’ll reach out only when a role aligns with your specific career goals and salary expectations.

- Market Insights: Receive occasional updates on the banking landscape and hiring trends.

Responsibilities

Customer Support: Respond to inquiries from retail, commercial, or internal clients regarding account balances, transaction histories, and digital banking issues (via phone, email, or chat).

Operations & Processing: Process financial transactions, handle account maintenance, verify documentation, and ensure all activities meet regulatory compliance and internal policies.

Problem Resolution: Investigate discrepancies, handle billing or transaction disputes, and escalate complex issues to senior management when necessary.

Bilingual Communication: Seamlessly pivot between English and French to translate complex financial terms into simple, actionable advice for clients.

Qualifications
Language: Complete fluency in written and spoken French and English is mandatory.

Experience: 1–3 years of experience in a customer service role (call center, retail banking, or customer support).

Education: High School Diploma required; a Diploma or Degree in Business, Finance, or a related field is an asset.

Skills: * Strong multitasking abilities with high attention to detail.

Comfortable navigating multiple computer systems and software databases simultaneously.

A patient, empathetic, and professional communication style.

Summary
### How to Apply

If you want to be part of our future, click "Apply Now" or submit your CV to View email address on randstad.com along with a brief note indicating your preferred area of operations (e.g., "I specialize in AML" or "I’m looking for a junior role in Settlements").

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process. show more