Full-Time Sales Lead / Key Holder (Robson Street) (Vancouver)

Job Description

As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales associates to achieve their performance goals while embodying Swatch Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem-Solving, and Humility and Integrity.

Starting base pay of $19.85 per hour plus monthly performance bonus.

Benefits

• Health benefits, including dental and vision coverage.
• Life insurance
• RRSP contributions with company match
• Company Discount

Responsibilities

• Customer Service & Sales Generation: Lead by example to deliver outstanding customer service, coaching the team to meet and exceed sales targets. Ensure comprehensive product knowledge across the team to enhance customer experience and decision-making.
• Operations: Support store management in daily operational tasks with a focus on accuracy and efficiency in all transactions. Maintain adherence to inventory control processes, minimizing loss and ensuring accuracy in stock handling and reporting.
• Visual Merchandising: Execute and maintain visual merchandising standards in alignment with company directives. Ensure the store presentation is consistently maintained to a high standard, reflecting the brand’s image.
• Compliance: Uphold workplace safety standards and act as a model for company policies and procedures. Ensure compliance with all operational guidelines and safety regulations.

Employment Status

Full time, Minimum 35 hours per week on average. Full‑Time employees must maintain open availability to meet the needs of the business and may be required to work more than 35 hours a week, certain holidays and blackout dates.

Working Conditions

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Profile

• Availability to work opening and closing shifts; flexible hours including weekends and holidays.
• Available for full-time work, minimum 35 hours per week.
• Strong communication skills (verbal & written), including strong relationship building skills.
• Must be a self-starter who works well independently and in team environments.
• Ability to communicate in a clear concise and understandable manner.
• Results oriented with a high level of energy and enthusiasm.
• Passion for sales and working in fast paced setting.

Professional Requirements

• At least 2 years retail sales experience, preferably in fashion and/or accessories.
• Intermediate computer skills with working knowledge of MS Office.
• Experience working with POS systems.

Job Reference

CAN_00234