Client Services Representative

Role Overview

This role serves as the central point of coordination between clients, donors, and internal teams. You will be responsible for managing schedules, planning reproductive programs, and ensuring clear, consistent communication with clients. Success in this role requires strong organization, proactive communication, and the ability to manage multiple moving pieces while delivering a high level of service.

Key Responsibilities

Act as the primary contact for clients, providing timely communication and support  Schedule and coordinate donor programs including OPU and IVF services  Confirm sire selections and ensure accurate execution of breeding plans  Plan and coordinate implant programs and logistics

Organize haul-in OPU schedules with clients and internal teams

Maintain accurate records and program details

Collaborate with internal teams to ensure efficient execution

Identify and address client needs proactively

Education & Experience

Post-secondary education in Animal Science, Agriculture, or related field preferred  13 years experience in agriculture or client-facing role

Experience in bovine genetics or seedstock operations is an asset

Skills & Qualifications

Strong organizational and time management skills

Excellent communication and relationship-building ability

High attention to detail

Problem-solving mindset

Comfortable with Microsoft Office and scheduling tools

Professional and client-focused approach