ERP Sales Specialist - Infor CSI Manufacturing

ERP Sales Specialist – Infor CSI Manufacturing

Location: Greater Toronto Area / Ontario
Employment Type: Full-time

Salary: OTE: 200k annually (base+ commissions)

Position Summary

The ERP Sales Specialist is responsible for business development, solution positioning, and full-cycle sales management for the organization's ERP offerings, with a particular focus on Infor CloudSuite Industrial (CSI / SyteLine) within the manufacturing sector.

The incumbent plays a key role in identifying and qualifying new opportunities, developing strategic relationships with clients, partners, and consulting firms, and driving pipeline growth across the Greater Toronto Area and Ontario.

This role requires a combination of consultative sales expertise, knowledge of manufacturing environments, understanding of ERP solutions, and the ability to manage complex sales cycles involving multiple stakeholders.

Key Responsibilities

Business Development

• Identify, qualify, and develop new ERP business opportunities, primarily focused on Infor CSI, within manufacturing organizations.
• Execute prospecting and market development strategies aligned with the organization's growth objectives.
• Build and maintain a healthy pipeline of opportunities to support sales target achievement.
• Participate in sales planning, opportunity reviews, and forecasting activities.

Consultative Selling and Solution Positioning

• Act as a strategic advisor to clients in their digital transformation and operational improvement initiatives.
• Understand client business needs and recommend ERP solutions aligned with their operational realities.
• Effectively position the value of Infor CSI across planning, production, inventory management, supply chain, finance, and performance improvement.
• Collaborate with internal teams to develop strong, credible, and differentiated proposals.

Sales Cycle Management

• Manage the full sales cycle from prospecting through contract closure.
• Plan and coordinate discovery meetings, workshops, demonstrations, proposals, negotiations, and executive presentations.
• Prepare service proposals, client presentations, and RFP responses, as required.
• Maintain accurate opportunity documentation in the CRM and ensure reliable sales forecasting.

Ecosystem Development

• Build and maintain strategic business relationships with consulting firms, partners, and ERP market influencers in the Toronto region.
• Identify opportunities for collaboration and co-development with key ecosystem players.
• Increase the organization's visibility and credibility within the target market.

Internal Collaboration and Handoff to Delivery

• Work closely with pre-sales, solution architecture, ERP consulting, and delivery teams.
• Ensure alignment between commercial commitments, project scope, and delivery capabilities.
• Participate in transition meetings with project teams to support effective execution and client satisfaction.

Client Relationship Management

• Develop and maintain long-term client relationships and serve as a strategic point of contact.
• Identify growth opportunities within existing accounts, including complementary services, optimization initiatives, and solution expansion.
• Contribute to a high level of client satisfaction, trust, and credibility.

Performance and Sales Discipline

• Meet or exceed targets related to revenue, margin, new clients, and territory growth.
• Maintain high standards of sales discipline in qualification, pipeline governance, follow-up, and forecasting.
• Provide clear visibility into sales activity and strategic opportunities.

Required Qualifications

• Significant experience selling ERP solutions in a complex B2B environment.
• Strong knowledge of Infor CSI / SyteLine and its positioning in manufacturing.
• Understanding of manufacturing business processes, including production, planning, inventory, procurement, supply chain, and finance.
• Demonstrated experience in consultative selling and managing complex sales cycles.
• Established network among consulting firms, partners, or ERP market influencers in Toronto.
• Ability to interact effectively with director, VP, and executive-level stakeholders.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Proficiency with CRM tools and disciplined opportunity management.

Assets

• Experience selling professional services or digital transformation initiatives related to ERP.
• Knowledge of the Ontario manufacturing market.

Core Competencies and Personal Attributes

• Results-oriented with a strong business development mindset.
• Entrepreneurial spirit and initiative.
• Ability to establish credibility quickly with clients and partners.
• Strong team collaboration skills in a complex consultative sales environment.
• Autonomy, rigor, and sound business judgment.