analyste, Livraisons directes

Description du poste

Échelle salariale : 55 000 $ - 85 000 $

Chez Home Depot Canada, nous voulons que vous vous sentiez valorisé et soutenu. L’échelle salariale indiquée représente uniquement le salaire de base. Votre rémunération globale peut également comprendre des primes semestrielles liées au rendement de l’entreprise, un programme de participation différée aux bénéfices pour vous aider à épargner en vue de la retraite, des avantages sociaux complets, un rabais de 15 % sur l’achat d’actions de Home Depot ainsi que des augmentations salariales fondées sur le mérite. Nous nous engageons à reconnaître vos efforts et à soutenir votre développement au sein de notre entreprise.

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.
Job Description Summary
Position Overview:
As a member of the Appliance Deliveries team, Direct Fulfillment Analysts are primarily responsible for performance management of our appliance delivery partners in ensuring best-in-class service and help position Home Depot as a leader in the home delivery business.


Analysts will be responsible for achieving on-time completion rate, quality of service score, as well as cost-per-delivery targets. They will use sound analytical and continuous improvement methodologies to improve upon operational processes in achieving set targets. Analysts may also be required to support delivery partner onboarding and transitions, as well as supporting the rollout of new capabilities and initiatives in the appliance deliveries space


Key Responsibilities:
Carrier Performance Management
• Act as primary point of contact for delivery agent as well as contact center partners
• Host weekly business review meetings with appliance delivery agent partners
• Conduct data analytics to aid performance review discussions with delivery agents
• Support delivery capacity planning conversations


Process Improvement and Change Management
• Host and deliver appliance deliveries SOP training to agent partners on an ad-hoc basis
• Identify process improvement opportunities and recommend solutions
• Develop and manage action plans associated with improvement initiatives
• Support carrier onboarding as well as delivery warehouse transition initiatives


Cross-functional Collaboration
• Facilitate discussions with key business stakeholders such as distribution teams and contact center partners, and provide status updates and reporting


Competencies:
• Customer Focus
• Action Oriented
• Drives Results
• Communicates Effectively
• Collaborates


Skills:
• Problem solving and critical thinking
• Interpersonal skills (relationship management)
• Data analysis - MS Excel proficiency required
• Process implementation and change management


Travel Requirements:
• Limited business travel


Physical Requirements:
• Extended sitting
• Repetitive tasks


Working Conditions:
• Working in an office setting: computer work, camera on virtual meetings, taking support calls


Minimum Education:
• University degree in engineering, commerce, or a related area of study
Minimum Years of Work Experience:
• 2-4 years of experience in Supply Chain operations preferred
Minimum Leadership Experience:
• Previous leadership experience an asset


Certifications:
• None


Other Requirements/Assets:
• Require proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Word)
• Knowledge in SQL, Visual Basic, Google BigQuery, Alteryx is considered an asset but not required

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