Development & Operations Analyst

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.

Who We Are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

• Installation, configuration, deployment & administration of enterprise applications.
• Understand and research system functionality & application dependencies and keep accurate documentation
• Perform day-to-day support, accurately identify, and resolve issues in a timely manner
• Provide accurate timely reports to management regarding status of critical systems & processes
• Actively participate in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards
• Strive to improve production environment stability by working with others to set up, maintain and monitor applications and systems, while meeting availability targets.
• Actively participate in DR planning and design, be involved in DR exercise
• Timely prioritization & escalation of incidents to Senior Management
• Build, automate, maintain & troubleshoot end-to-end release management (CI/CD) flows
• Automate routine tasks to improve efficiency and optimize operational environment
• Develop and use appropriate metrics to monitor production environment
• Follow established processes/standards, technology architecture, risk and production capacity guidelines
• Work with infrastructure teams to establish best practices & standards for application installation, configuration & troubleshooting
• Work with external vendors to coordinate a variety of functions including support, upgrades, patches
• Debug & analyze application issues using standard tools available in the market
• Maintain technology currency
• Participate in on-call rotation and provide after-hours support as required

Who You Are

• Post secondary education in IT, computer science or related program
• 4-5 years relevant experience
• Experience supporting websites and API’s
• Experience supporting .Net Web applications
• Production support experience with enterprise applications
• Production working experience of both Linux and Windows operating systems
• Experienced with configuration and managing SQL server databases
• Change management and incident management experience
• Familiar with Software Development Life Cycle
• General knowledge with system integration, API and Web Applications
• Experience setting up application monitoring (Grafana, Datadog, etc.)
• Experience with Agile methodology
• Experience setting up & automating CI/CD flow
• Azure DevOps (DevOps pipelines & automation) experience
• Good knowledge in scripting languages with Shell and Python
• Knowledge in Ansible would be an asset
• Experience with Guidewire Suite (Policy center / Billing Center / Claim Center) and / or React Applications an asset
• Strong communications skills both verbal and written for a client facing role
• Excellent troubleshooting and problem-solving skills
• Flexible to work outside of business hours for production deployments and application support

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.