Operations Specialist, Crushing

The Operations Specialist, Crushing is the primary contact for all technical product support within the Crushing and Mineral Processing Division. This person is customer-facing, collaborating with all levels of our sales and services organizations. Working with Toromont Crushing’s key suppliers to provide internal and customer facing product technical support, product and service training, new equipment installation & commissioning support and warranty support. This person is also relied on by our field service technicians for technical leadership, support and training relating to our crushing & screening offering.
The Operations Specialist also provides project management and on-site leadership for complex and/or large scope equipment deliveries.

** Role can be done from multiple locations

As an Operations Specialist, Crushing, YOU will experience: 

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority


•  Working for the best in class equipment dealer and with the premium Caterpillar brand


• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success


•  Competitive total rewards including: wages, benefits, and premiums (as eligible)


• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Provice leadership and technical expertise for equipment on-site delivery, installation and commissioning.


• Provide technical support to end-users, sales & service groups.


• Prepare and deliver technical training programs (classroom and/or hands-on) to internal and external customers.


• Provide technical expertise to support new equipment design and build specifications.


• Liaison with Toromont’s field service teams and key suppliers to support warranty claims.


• Prepare and implement new and used equipment inspection protocols.


• Assist and/or execute new or used equipment inspection protocols.


• Prepare and implement inspection and repair protocols.


• Review, communicate and follow up on key supplier technical and safety bulletins to ensure supplier recommendations are followed across Toromont’s fleet base.


• Remain current on market trends and recognize opportunities for further business growth.


• Prepare and coordinate any Health and Safety initiatives


• Participate in safe and environmentally sound work behaviours and objectives at all times in support of Toromont's


• Health and Safety Policy/Programs and best practices


• Support new product launches and/or special marketing campaigns.


• Other duties as assigned

Must-haves for this role:

• 5+ years’ experience in crushing & screening equipment as a field service technician, millwright, or similar.


• Solid understanding of crushing & screening equipment preventive maintenance, repair, rebuild and overhaul methods and procedures.


• Strong communication, relationship building and interpersonal skills.


• Enjoy collaborating with, coaching and leading others.


• Self-directed/self-starter and flexible team player with the ability to work independently with high integrity and initiative


• Effective time-management and planning.


• Adaptable to quickly changing schedules and priorities in a deadline driven environment


• Customer centric with a sense of urgency and the ability to maintain trusted customer relationships


• Proficiency with Microsoft365.


• Ability to work flexible hours.


• Ability to travel across Canada and work in remote locations for up to 3 weeks at a time.


• A valid Driver's License


• Bilingual English & French is an asset

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.