Junior IT Support Analyst

At GMS, we've been helping Canadians for more than 75 years to get the health and travel insurance they want and need. The same pioneering spirit that started our story is what drives us to do things differently today. Insurance, honestly, is our promise, and it's what we do at GMS. We care about our customers, our community and each other. As a non-profit organization, we're proud to reinvest our profits into the health of the communities we serve and that have supported us since 1949.

We want our employees to feel good about coming to work and being in a workplace that promotes flexibility, growth and a healthy work-life balance. If you'd like to be part of a team that truly takes care of our customers, our communities, and each other, this could be your chance.

Here's the role
The Junior IT Support Analyst provides essential hands-on technical support as a member of the IT Operations team. This role serves as the primary point of contact for troubleshooting hardware, configuring Windows desktops and laptops, and managing user provisioning onboarding/offboarding). You will work directly with employees to diagnose technical issues, resolve everyday hardware and software problems, and assist the broader IT Operations team with routine system maintenance.

Position Responsibilities
•Respond to and resolve hardware, software, and other technical desktop issues for staff via phone, email, or in person.
•Handle account creation, terminations, password resets, and access permissions following established IT procedures.
•Setup, configure, and patch Windows laptops and desktops based on company standards.
•Manage, deploy, and troubleshoot day-to-day workplace technology, including monitors, docking stations, and other user issues.
•Maintain accurate hardware inventory logs and coordinate with external vendors for printer and equipment repairs.
•Diagnose and troubleshoot complex desktop issues, escalating to senior resources when necessary.
•Assist with routine, hands-on IT operations, and office tech maintenance as needed.

Competencies
• Critical Thinking & Judgement: Identifies issues or patterns within area of knowledge and experience. Uses available information, logic, and sound judgement to assess cause and impact, determine options, and make informed day-to-day decisions. Knows when to escalate or seek guidance.
• Customer Focus: Listens to customer needs and responds with timely, accurate services that addresses each customer's unique situation, making each interaction count through care and intention.
• Results Orientation: Focuses on desired outcomes, sets personal expectations, and works proactively to achieve milestones. Takes initiative, seeks out opportunities to contribute, and consistently follows through to drive progress.
• Planning & Organizing: Strong ability to work under pressure by organizing and prioritizing own work; understands the interdependencies of own work on others.

Education & Experience
•Post-secondary education in Computer Science, Information Systems, or a related technical field (or an equivalent combination of education and experience).
•1+ years of experience in IT desktop support, helpdesk, or technical customer service.
•Familiarity with the Microsoft ecosystem (Windows, Microsoft 365) and Dell hardware is preferred.
•CompTIA A+ or relevant IT certifications would be considered an asset.

Work Conditions
•Ability to life computer-related equipment of 50 pounds
•Some off hours and/or overtime support may be requested

When you become a GMSer, you can expect:
•Competitive salary and bonus opportunities.
•Personal and professional development initiatives.
•Social events, volunteer opportunities, and a whole lot of fun.
•Free coffee - yes, really! And if tea is more of your vibe, we've got that covered too!

Are we a fit?
If you think so, please apply by Friday June 19, 2026. We'd love to reach out to everyone who applies, but we just don't have enough hands! If you're selected for an interview, we'll be in touch. If not, please consider us again in the future