IT Technical Support Assistant
$52k - $57k per yearFull-time
Cova
Reporting to the Technical Support Manager, Cova’s Technical Support team is a group of passionate, detailed, and technically driven people. We love solving our partner’s and customer’s problems and creating great experiences.
As a Technical Support Agent part of the Cova Support team, your role is to provide excellent customer service by answering a range of inquires via phone, chat, and email. In this role, you will be the first point of contact for our customers and must always lead with the best foot forward to provide a great experience.
This position requires availability for early mornings, evenings, and rotating weekend shifts.
Manage a multi-queued ticket system, applying best practices for ticket hygiene and consistently meeting service level and resolution targets.
Continuously identify and implement solutions for problems, and seek opportunities for process improvements, training, and documentation.
Collaborate with Subject Matter Experts, Customer Support, Client Managers, and Development Teams to prioritize and communicate defects, hotfixes, and trending issues.
1+ years Customer Service experience, preferably in a software or technology support role.
- Cannabis industry experience considered a strong asset
- Typing speed of 40+ WPM.
- Intermediate understanding of support processes and general product knowledge.
- Experience with Salesforce or other ticket-tracking help desk software is a plus.
- Genuine care for our clients and their customers.
Begin your journey with a competitive starting salary!
Embrace work-life harmony with a flexible hybrid working environment and generous vacation and sick time policies
We care about your family, offering maternity, adoption, and paternity leave salary top ups as well as ten “New Baby Days” for all parents welcoming a new child into their life.
Enjoy a “Cultural Day” off annually to celebrate a day of religious or cultural significance.
Give back with up to 6 days of paid time off annually for volunteering or personal learning.
We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We are a hybrid work environment, remote and in-office for all employees in an office city.
Vacancy posted 19 hours ago
Similar jobs that could be interesting for youBased on the IT Technical Support Assistant in Régina, SK vacancy
$37.02 per hour
...SaskEnergy is seeking a qualified and motivated individual to join our team. The Technical Analyst is responsible for providing technical support and subject matter expertise for enterprise-wide solutions and a portfolio of software applications used within SaskEnergy. This...SuggestedHourly payPermanent employmentFull timeNight shift- ...Type: Full-time | Part-time | Commission-based Experience Level: New Agents, Experienced Agents, or Those Planning to Become Licensed Grow your real estate career with powerful tools, proven support, and a trusted brand recognized nationwide. Whether you're newly...SuggestedFull timePart timeLocal areaShift work
- ...Brandt Industries is currently seeking a Customer Support Representative. As a Customer Support Representative for our dealership network... ...to identify the root cause of equipment failures. Offer technical/mechanical advice and guidance to dealership network staff for issue...SuggestedFull timeWork at office
- ...Contribution to meaningful work Responsibilities - Provide support, operation and maintenance activities relating to SAP systems and... ...project schedules, tasks, and estimates. - Performing technical design and documenting technical specifications. - Being accountable...SuggestedImmediate start
$23.81 per hour
...Numéro de la demande d’emploi: 200281 Fonction administrative: Agent de livraison ou Facteur Ville principale: Regina Province: Saskatchewan Type d’emploi: Sur appel Statut d’emploi: Temporaire Exigences linguistiques: Anglais essentiel...SuggestedPermanent employmentTemporary work$37.59k - $52.63k per year
...Description: We're seeking a Loss Prevention Store Security Agent to help create a safe, secure, and welcoming environment in our... ...leadership skills, engage with customers, and collaborate with a supportive team in a vibrant retail setting. Why Work With Us? We...Full timeWork at officeImmediate startRemote workHome office$26 per hour
...Program Delivery Support Clerk - ADM026514 Employment Type : Permanent Full-time Location(s) : SK-Rgna-Regina Ministry : 037 Advanced Education Salary Range : $26.002 - $32.589 Hourly Grade : SGEU.06. The Student and Support Services Branch in the Ministry...Hourly payPermanent employmentFull timeWork at officeFlexible hours1 day per week- Location - SaskPower RE Region Service Centre Temporary - Full Time until 12/31/2027 We generate more than just power for the people of Saskatchewan. We also offer some of the best jobs in the province. Our challenging careers will help you grow, while being surrounded ...Full timeTemporary workWork at officeLocal area
- ...Personal Support Assistant- Casual Job ID: R15738 Full Time/Part Time: Part Time Location: Green Falls Landing - 3850 Green Falls Drive, Regina, SK S4V 3N5 Date Posted: Apr 20, 2026 Description Cogir Senior Living manages retirement residences...Full timePart timeCasual workShift work
- ...Job Requisition Id: 200281 Business Function: Delivery Agent or Letter Carrier Primary City: Regina Province: Saskatchewan Employment Type: On Call Employment Status: Temporary Language Requirement: English Essential Number of Vacancies...Permanent employmentTemporary workRemote work
- ...feel free to pass it in your network for anyone looking for work. Job Title: RFS-1018495-SAP Functional Consultant (SuccessFactors Support) – 3 Resources Working Status: Remote Location: Regina, SK Planned Start date: 05/19/2026 Planned End date: 12/31/2030...Contract workRemote workShift work
- ...our farmers, end-users, and industry partners to ensure that the future of agriculture remains bright. Viterra is seeking a Country Support and Grain Risk Administrator at our Regina Head Office. The successful candidate will be responsible providing support services to country...RemplacementFull timeContract workTemporary workWork at office
$28 - $36 per hour
...Administrative Office Support Assistant - Remote Pay: $28.00 - $36.00 per hour Part-time or Full-time About the Role We are currently seeking organized and dependable individuals for an entry-level Administrative Support Assistant opportunity. This...Remote jobHourly payFull timePart timeWork at officeWork from home- ...automation solutions across Canada.We are currently seeking a self-motivated individual to become an integral part of the Inside Automation Support team at our National Service Centre. If you thrive in a dynamic team environment and enjoy being trusted with responsibility, then...Work at office
- ...Brandt Corporate Services Ltd. is seeking a Application Support - Salesforce Manager to join our growing team in Regina, SK. This position... ...Salesforce ecosystem. The Salesforce Platform Manager leads all technical aspects of the Salesforce platform, including integration...Full timeShift work
- ...2419 CUPE 5791 Job Family Category Student Number of Vacancies 1 Position Summary The successful applicant will provide technical and website support for the journal in education. Duties may include: Online Journal System (OJS) maintenance and configuration...Full timeTemporary workPart time
- ...Overview We are currently seeking a Receptionist for our Regina Customer Support Center with exceptional telephone skills and strong interpersonal skills, allowing you to connect and communicate effectively with our valued customers. A detail-oriented professional who is...Full timeWork at office
- ...and user experiences. Role Overview We’re inviting individuals from all backgrounds, including those searching for call centre agent roles, to express interest in joining upcoming consumer research studies. These may include online interviews, product evaluations, or...Part timeCasual workRemote workWork from homeFlexible hours
$51k - $72k per year
...time workflows and integrated production support. By combining AI-driven tools with practical... ...delivery with cinematic quality and technical precision. About the Role This is a... ...collaborates with intelligent multimodal AI Agents—advanced creative partners that...Permanent employmentFull timeTemporary workInternshipRemote workWork from homeFlexible hours$39.34k per year
...Facilities Management Unit Facilities Mgt - Operations Custodial Support Employee Group CUPE 5791 Collective Agreement Consideration Open... ...maintenance issues promptly. Snow removal and application of de-icing agents. Waste collection and recycling responsibilities. Plus more –...Permanent employmentFull timeTemporary workPart timeFor contractorsMonday to fridayShift workAfternoon shift$38.7k per year
...locations of Winnipeg, Regina & Montreal. Our current work environment supports a Hybrid 3 Day work arrangement that includes some rotational in... .... Communicating with Group Representatives, Clients, Brokers/Agents and Head Office personnel via telephone, email and/or fax....Permanent employmentFull timePart timeInternshipWork at officeImmediate startMonday to fridayFlexible hours- ...office. In this role you will be responsible for supporting the Saskatchewan biology and regulatory team with the opportunity to support teams throughout the company as required.... ...Work as a field biologist and contribute technical expertise to a variety of projects including...Long term contractInternshipWork at officeLocal areaRemote workFlexible hours
- ...planning tools, forecasts, event schedules, facility knowledge, and technical expertise, the Planner is planning weeks in advance, preparing... ...& sporting events. Directs workers as required in support of business unit management. Plans and reviews overall status...RemplacementPermanent employmentFull timePart timeCasual workInternshipSeasonal workMonday to friday
$22.46 per hour
...achieve success in learning and life. If you are looking for a supportive and collaborative work environment where you can have a positive... ...all day-to-day operations and the Caretaking Manager for all technical components, the caretaker is responsible for providing a safe,...Hourly payPermanent employmentFull timeMonday to fridayNight shift$30.35 per hour
...performing equipment maintenance, servicing or minor mechanical repairs. Technical courses or training in a mechanical repair field or approved... ..., health and wellness benefits, and growth through educational support and in-house courses. If you’re passionate about public service...Hourly payPermanent employmentApprenticeshipLocal areaShift work- ...Provincial and City of Regina). Ability to read and interpret technical drawings and specifications, plan projects, prepare cost... ...compensation, health and wellness benefits, and growth through educational support and in-house courses. If you’re passionate about public service...Hourly payPermanent employmentContract workFor subcontractorLocal areaShift work
- ...update engineering deliverables including drawings, specifications, calculations, reports, and equipment lists. Support procurement activities including technical bid evaluations and vendor/shop drawing reviews. Provide engineering support during construction,...For contractorsWork at officeRemote work
- ...Regina, SK! If you are a hands-on, customer service-oriented, and technically inclined professional searching for the opportunity to build a... ...necessary to maintain the health and safety of our staff and support career development wherever possible. We are primarily an HVAC...Local area
$100 - $110 per hour
Experienced Business Analyst contract role supporting large-scale business transformation... ...seeking an experienced Business Analyst to support business transformation initiatives across... ...internal business analysts, vendor specialists, technical teams, deployment teams, and application...Hourly payContract workWork at office- ...Education ~ Post secondary education equivalent to a one year Technical College or equivalent is an asset. Experience ~2-3+ years... ...by composing clear documents. Benefits We care about and support our Airgas Families. This is evident not only through our competitive...Long term contractFull timeTemporary work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Technical Support Assistant. Be the first to apply!
