Administrative and Customer Support

Job Responsibility:

Operating since 1957, Best-Way Glass is Northern Ontario's premier supplier of glass products and services. With the most comprehensive range of commercial and residential products and services in the North, we are a one-stop shop for glass, windows and doors. And for more than 60 years, we are known for our high quality products and fast, reliable service by our experienced team. Under new ownership with a track record of success, we are well positioned for growth. To support this growth and continued success, we have a current opportunity with our Administrative and Customer Support team in our Sudbury office. Bring your enthusiastic attitude and leadership skills to Best-Way and you'll experience the thrill of being a part of a winning team and be rewarded with many opportunities for personal and professional growth!

Administrative and Customer Support

POSITION SUMMARY

Reporting to the President, our Administrative and Customer Support team is responsible for providing top-notch customer service and sales support to all Best-Way Glass customers according to the business's high customer service standards and administrative support according to all established procedures.

PRIMARY DUTIES AND RESPONSIBILITIES

• Answer phone calls in a high volume, fast-paced environment and follow up appropriately, as required
• Provide top-notch customer service to existing and potential customers
• In a timely manner, effectively address and resolve all customer questions, requests, and complaints
• Monitor email accounts, respond to customer inquiries as required, act on requests, and forward messages requiring action to the appropriate member of the team. Before forwarding, obtain sufficient information from the customer regarding the nature of or reason for inquiry
• Provide occasional direction to technicians
• Accurately set up/update accounts and input orders into business systems (Glass Manager/HubDoc/QuickBooks Office - QBO) according to established formats and instructions
• Prepare and issue Job Estimates, Work Orders and Projects in Glass Manager
• Prepare and issue Invoices, process Payments and issue Receipts in Glass Manager
• Obtain and submit to relevant General Contractors/Commercial Customers all required project documentation such as WSIB Clearance, Insurance and Ministry of Labour Certificates
• A/P - Account Payables (ensure submission of all receipts/code all expenses according to Chart of Accounts/obtain invoice approvals based on established approval thresholds/post in QBO/pay all bills according to established procedures and schedules).
• A/R - Account Receivables - monitor, report, follow up on, obtain payment for all outstanding receivables and post accordingly in Glass Manager
• Prepare monthly cash bank deposits and reconciliation of bank and credit card statements

QUALIFICATIONS

• Excellent interpersonal and verbal and written communication skills
• Exceptional time management and organizational skills and the ability to effectively multi-task and set priorities
• Strong knowledge of and experience working effectively in customer relationship management systems, database data entry and management, and Google Workspace
• Demonstrated commitment to service excellence, accuracy and attention to detail
• Successful completion of a relevant post-secondary program is preferred
• Current, acceptable Criminal Reference Check

WHAT WE OFFER

• Competitive compensation program
• A stable, full-time position with a growing company with a variety of opportunities for growth

APPLY BY MAY 30, 2025

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TO BE CONSIDERED FOR A REWARDING EMPLOYMENT OPPORTUNITY!

Job Type: Full-time

Pay: $22.00-$28.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance

Education:

• Secondary School (required)

Experience:

• Front desk: 3 years (required)
• Administrative: 3 years (required)

Language:

• English (required)

Work Location: In person

Application deadline: 2025-05-30