Credit Recovery Account Officer

About this opportunity

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Credit Recovery Account Officer is a collection focused role, responsible for minimizing monthly delinquencies and maximizing recoveries through a variety of collection techniques. You will be responsible for managing the collections and recovery activities for all 30+ day delinquent non-mortgage secured retail credit facilities including loans, LOC's, VISA's, and retail unauthorized overdrafts and LOC's in excess of approved limits. This role also includes process of all 3rd party demands and actioning of Insolvencies (Bankruptcies/Consumer Proposals/ Credit Counseling) issued to Meridian Credit Union.

Credit Recovery Activities

Responsible for the technical and functional execution of collection and recovery activities for all 30+ day delinquent non-mortgage secured retail credit facilities including Branch unauthorized overdrafts and LOCs in excess of approved limits within assigned authorities. This includes regular delinquent account follow up, taking the lead to look at refinancing opportunities to shore up security and/or reduce the amount of credit outstanding to minimize risk. Expected to participate in CR-assigned special projects. Ability to navigate and collect on Meridian debts while following all provincial FSRA and OSFI guidelines. Assuring all P&P and compliance protocols are followed in accordance with current CR guidelines. Provide a summary and recommendation for all write-off approval requests.

Problem Solving

Responsible for the collection of delinquent Meridian non-mortgage secured accounts to recover funds and mitigate losses. Review of the credit application, credit history and collaboration with All Fraud if fraud is suspected. Collaborate with Branch Managers and Financial Service Associates regarding questions concerning unsecured debt and recommend strategies to cure delinquency. Analyze delinquency trending and possible process gaps and advise Senior Manager of same. Manage routine and complex issues with Members, Branches and 3rd party partners Escalate more complex issues on unresolved matters to Senior Manager Credit Recovery.

Enforcement

Responsible for the enforcement action on delinquent accounts to attempt recovery of funds and accountable for decisions regarding repossession of security, issuing of wages assignments, commencing Small Claims Court action to obtain judgements and writs against property as well as garnishment of wages.

Communication & Technology

Responsible to maintain satisfactory delinquency portfolio ratios through ongoing account management. Responsible for meeting team targets for delinquency and loan losses set annually and for meeting targets on fee income. Coach & provide guidance to branch staff with respect to early detection and resolution of delinquency issues before they are escalated to the Credit Recovery Department. Demonstrate excellent communication skills both verbal and written in communicating with external parties (lawyers /bailiffs/sheriffs/insolvency trustees) on an ongoing basis. Recommend changes and/or updates to internal policies and procedures relating to Credit Recovery. Collaborate with colleagues.

Ensure detailed notes along with all pertinent documents are attached and maintained in C-HUB/CRM, and Encore Credit Recovery field is updated.

Knowledge, Skills, and Abilities

• Experience in risk management in financial services settings.
• Completion of post-secondary education in finance is an asset.
• Advanced problem-solving and negotiation abilities.
• Ability to handle high caseloads and manage multiple tasks and priorities in demanding environments.
• Capacity to work independently while maintaining discretion and confidentiality with sensitive information.
• Skills for managing and resolving highly emotional situations, including decision-making that may impact Members and their families.
• Working knowledge of the Bankruptcy & Insolvency Act, Privacy Act, Personal Property Security Act, Caisse Populaire & Credit Union Act, and laws related to Asset Acquisition and Disposition.
• Knowledge of the Ovation/Encore banking system and C-HUB/CRM is preferred.
• Working proficiency with Word, Excel, and Lending Manager.
• Collaborative team player with strong interpersonal skills.
• Attention to detail, with ability to write clear and comprehensive collection notes.
• Understanding of financing options and methods.
• Comprehensive knowledge of account operating procedures and banking services.
• Understanding of retail lending security documentation.
• Willingness to learn and develop skills.

Education, Designations, Training, and Experience

• Working knowledge of Property Security Act, Caisse Populaire & Credit Union Act, Asset Acquisition (Repossession) and liquidation, Bankruptcy & Insolvency Act and Privacy Act.
• Experience in risk management function in a financial services environment.
• Completion of a post-secondary education program in finance would be an asset.

• Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience.

Salary Range: CAD $46,400 to $69,600 annually.

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: 75 Corporate Park Drive, St. Catharines. This is a hybrid work opportunity.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
• We provide you with the tools and technology needed to delight your candidates and clients
• You'll get to work with and learn from diverse industry leaders
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth , community impact , and future-readiness . As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven – Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Find our story here: About Meridian (

Experience the Difference!

Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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