Tru Cooperative Bank Director of Member Engagement
Jobtailor
Shape member engagement strategies at Tru Cooperative Bank as the Director focusing on CRM and contact centre operations. Your expertise in Dynamics 365 and AI will enhance member satisfaction.
As a leader, you will operationalize CRM strategies that align with enterprise goals while driving innovation in member interaction models. Your role encompasses lifecycle-driven engagement and ensuring the seamless integration of AI capabilities. This position demands extensive experience in CRM platforms and the ability to lead cross-functional teams to achieve outstanding results.
Key Responsibilities:
• Lead development of engagement strategies across platforms
• Implement Dynamics 365 for data-informed member experiences
• Enhance omnichannel capabilities with AI-driven insights
• Maintain unity in CRM and member engagement initiatives
• Monitor performance and establish key metrics for success
Requirements:
• Educational background in IT or related fields
• 8+ years in CRM-related leadership positions
• Experience in financial services and omnichannel systems
• Proven strategic thinker with strong communication skills
• Successful track record in leading technology integration projects
Join Tru Cooperative Bank to elevate member engagement through effective CRM strategies and innovative technological solutions.
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Vacancy posted 18 hours ago
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