Americas Client Services Technology Lead

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.  

In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited. Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate the functions, business, and entities with their service management responsibilities.

The Onboarding and Know Your Customer (OBKYC) Enabler Value Stream has been established to deliver common, group-wide onboarding and KYC capabilities and services. It brings together business, operations and technology colleagues to co-design and build solutions to deliver better products and services for our customers.

This value stream is intended to deliver towards our Future State Architecture (FSA) and the Digital Acceleration Programme - enabling a consistent approach in how we deliver change across the bank to facilitate improving the experience of our customers, the resilience of our infrastructure, and allow us to embrace innovative technologies. 

Our global businesses, operations and technology teams work closely together to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely. 

We are investing heavily across these domains, and to accelerate achieving our vision, we are seeking an experienced professional for a role of  Head of OBKYC Americas to join the Client Services and OBKYC Technology. The role holder will oversee a team of approximately 30 / 40 technologists based primarily in Buffalo. This role provides both strategic and operational leadership, ensuring delivery excellence, adherence to regulatory and internal control standards, and alignment with the broader Corporate and Institutional Banking (CIB) Technology strategy.

Your will be responsible for:

• Leading the execution of our global technology programmes into the North Americas regions across Corporate & Institutional Banking (CIB), Wealth and Personal Banking (WPB) and Private Banking (PB) Businesses 
• Provideing strong entity leadership for 30+ CIB Client Services Technology permanent staff and contingent resources based in North Americas that provide critical development and support capabilities to globally aligned delivery teams
• Globally drive end to end (E2E) delivery of some of our key global strategic journeys across Onboarding and KYC eg MOSAIC
• Contributing to our global AI Technology enablement across engineering and the Software Development Life Cycle (SDLC) including product, business analysis / requirements. This will involve ensuring common strategic capabilities are being utilised and new emerging technologies being adopted globally
• Driving delivery excellence through disciplined programme management, cost control, and adherence to timelines and quality standards
• Partnering closely with global stakeholders to ensure technology solutions fully meet regulatory expectations and business priorities
• Providing oversight to ensure engineering standards are applied consistently and delivery quality is maintained within designated OBKYC Pillars
• Partnering with wider CIB Client Services Technology leadership team to ensure alignment with regional technology strategy, drive innovation and oversee the development and delivery of cutting-edge solutions with a tight control around cost, schedule and quality aspects
• Building and maintain a high-performing, inclusive, and empowered engineering CIB Client Services organisation in Americas, ensuring delivery capability, workforce stability and alignment with global objectives
• Ensuring the Americas site maintains compliance with all operational, data, and information security policies
• Actively collaborate with wider CIB Client Services Technology Leadership Team by ensuring the effective operation and on-going transformation of Americas based team
• Driving engagement and wellbeing initiatives, ensuring that work-life balance, professional development, and recognition remain core to the team culture

To be successful in this role you will have: 

• Proven track record in leading large-scale technology programmes within a regulated financial services environment
• Experience managing multi-disciplinary teams of across engineering, delivery, and architecture
• Strong understanding of financial regulatory frameworks and compliance standards
• Demonstrated ability to operate within complex matrix organisations and influence at senior leadership level
• Excellent understanding of software development methodologies such as SDLC, Agile, DevOps
• Strong governance, budget management, and vendor management skills
• Management of business relationships globally to ensure and maintain relevance and appropriateness of Tech strategy to emerging business priorities
• Communication and engagement skills are critical to the success of the role. The successful candidate will carry a strong professional presence with the ability to engage and communicate throughout the breadth and depth of the organization

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in Canada. Applicants must be legally authorized to work in Canada as HSBC will not engage in immigration sponsorship for this position. 

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law. 

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.