Project Lead - Client Services
$80k - $100k per yearproSapient
Every day, somewhere in the world, important decisions are made. Whether it is a private equity firm deciding to invest into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, investors, and other stakeholders. Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge. Specifically, we help our clients find industry experts who can share their knowledge via 121 interviews or wider market surveys: we curate this knowledge in a market-leading software platform, and we help clients surface knowledge through additional value-added tools and services.
Our clients tell us that proSapient differentiates itself through tech-led innovation and great customer service. We have grown rapidly over the last seven years and now have five offices that serve over 100 clients in Europe and North America.
We've had a record breaking year (and we're not quite finished yet!) with an even bigger 2026 planned, and so, we are on the lookout for enthusiastic & experienced project leaders to join the team in our Toronto office. In this role, you will have an emphasis on overseeing the effective execution of client requested projects. This is a revenue driven role - driving a small team of individuals to proactively source and find the best subject matter experts on a high-volume global scale, and connecting them with our clients.
This is a great opportunity to help shape our success story and join at an incredibly exciting chapter in proSapient history - if you are a can-do, energetic and pragmatic individual with proven experience of delivering results and success - we want to hear from you!
The role responsibilities of a Project Lead can be split into three key areas:
Sourcing and Project Management:
- Autonomously manage Client briefs with a focus on niche, complex, or high-volume requests to the highest of standards, coaching Associates and Senior Associates to execute in alignment with Client Service Key Behaviours, Project Excellence best practices and Compliance parameters.
- Drive a proactive methodology that champions direct and prompt communication and use of sourcing channels (such as, but not limited to, a call-first culture).
- Effectively execute on all projects, finding & recruiting Experts on a global scale in a fast paced environment to introduce to our clients
- Actively and consistently drive increased margin and revenue through championing Commercial and Company initiatives
- Drive an exemplary Expert experience, communicating clearly and managing expectations and timeframes transparently to ensuring high levels of satisfaction.
- Manage your own development through setting and achieving KPI’s and development goals
Account Management:
- Strategically and proactively own all User communications throughout the project lifecycle to ensure timely project fulfilment of at an industry-leading standard.
- Build valuable, meaningful and mutually beneficial relationships with your key Clients and users.
- Devise clear communication strategies to ensure Clients & decision makers are always kept informed and up to date.
- Drive revenue and margin growth by delivering to monthly account plans, KPI targets and engagement goals.
- Champion the full proSapient product service suite (I.e., Surveys) maximizing opportunities to cross-sell and offer solutions to our clients to increase usage and market share.
- Proactively seek and share Client feedback to better understand pain points and opportunities to increase users that will continually improve our service.
Team Management:
- Lead Associates and Senior Associates throughout the project lifecycle and be accountable for output metrics of the team throughout each day – with particular emphasis on KPI's
- Provide guidance to and coach Associates and Senior Associates on how and where they can improve in both the near term (immediate project delivery), and over the longer-term (skills development).
- Proactively and constructively identify solutions to address project challenges (in collaboration with the Manager in more complex instances) to promptly implement solutions that rapidly get projects back on track. Act as a proSapient values champion clearly and consistently demonstrating and encouraging our outlined behaviours and values that drive success.
Requirements
- Industry expertise: given the key focus of our project types, previous experience of working in the Expert Network or wider research industry is mandatory for this role
- Client experience: previous experience working either for, or supporting our client base is essential for the role - specifically, Consulting and/or Private Equity firms is highly preferred but wider experience from professional services, information services or the financial sector will be considered
- Exceptional communication skills across all levels and ability to converse and build rapport with clients and experts alike.
- Interpersonal skills : strong collaboration and team skills and ability to approach every aspect of your work with integrity.
- Drive & Tenacity: to possess the self-confidence to work in a rapidly growing and unstructured business with constant and high-volume workflow.
Some additional elements for the role to consider before applying include:
- This is a permanent role, paying a total salary range of $80 - 100k CAD per annum ( this is a combination of both your base salary and bonus earnings).
- This is a hybrid role, featuring Mondays, Tuesdays & Thursdays at our downtown Toronto office, which are set days across the entire company and non-negotiable.
- You will need to be currently legally authorised to work in Canada, and specifically, Ontario, for this role. proSapient cannot offer sponsorship or visa support of any kind.
Benefits
What we can offer you:
- A base salary + uncapped commission structure, that is designed to encourage and reward over performance – the sky is the limit!
- An extended benefits plan that includes Dental, Vision & Pharmaceutical coverages, alongside wider benefits such as massage, chiropractor and physical therapy benefits, to name a few!
- Access to our Employee Assistance Program
- Tenure gifts to thank our loyal staff
- An enhanced maternity and paternity package
- 20 days paid vacation leave annually
- A paid sick leave policy of up to 10 days annually
- Up to 20 remote working days annually
- A hybrid working model, featuring three days per week in our modern downtown Toronto office
- Team socials – from Pizza to Caribbean to Korean food, we love to encourage our team to get together and try new experiences together!
- The opportunity to create, lead or participate in one of our many ERG groups, to help drive diversity, inclusion and understanding across our business
- Corporate Events: from quarterly gatherings to our annual holiday & Summer parties, we love to celebrate, collaborate and have fun together!
Want to learn more? Take a look at our careers Notion page -
We are committed to building an inclusive workplace – did you know that marginalized groups are less likely to apply to jobs unless they meet every requirement listed? If you are interested in the above role, but don’t necessarily tick every box, we encourage you to apply anyway – this role could still be a great match!
At proSapient, we are an equal opportunity employer. As such, we offer equal employment opportunities without regard to race, colour, religion, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, veteran status and other protected class characteristics. All employment is decided based on qualifications, merit, and business need.
This is a live vacancy and we're actively working to fill this role as soon as possible. As part of our recruitment process, we use AI-assisted tools to help inform our decisions. These tools are used for support only and do not make any hiring or employment decisions independently. All final decisions are made by a member of our team.
Due to the regulated nature of our clients, all successfully offered candidates are subjected to thorough screening & pre-employment checks, including an enhanced background check, which can affect the outcome of an application.
$80k - $120k per year
...DataVisor is the world’s leading AI-powered Fraud and Risk Platform... ...We are seeking a Technical Project Manager (TPM) to join our Delivery... ...The ideal candidate will lead client communications and drive end-to... ...solution and consulting services. Take the project management...SuggestedInternship$45k - $62k per year
...of knowledge. We help our clients find industry experts who can... ...curate this knowledge in a market-leading software platform; and we help... ..., and private equity firms. Projects range from EV Charging Networks... ...partnership with your Project Lead to receive & understand...SuggestedPermanent employmentFull timeWork at officeImmediate startRemote work3 days per week- ...Do you want to work for the global leader in the language services and technology industry? Are you interested... ...support services. All services and client partnerships are aided by best-in-... ...coordinating the completion of all language projects. Respond to client requests for...SuggestedPermanent employmentFull timeInternshipLocal area
- ...website. About TMF Group TMF Group is a leading provider of employee, financial and legal administration services, helping clients invest and operate safely around the world.... ...are considered a plus Solid knowledge of project management principles: able to structure...SuggestedLong term contractFull timeContract workLocal areaWorldwide
- ...Job Responsibility: We are seeking a Client Service Specialist to join our Dobson Toncic team in Oakville. The Client Service Specialist will provide support and assistance to the Senior Account Executive while also having a new business sales target. This includes prospecting...SuggestedFull timeWork at office1 day per week
$81.31k per year
...Description: About us: The Client Services unit supports the admissions, financial aid & awards, student accounts, and operations... ..., professional, student-centred culture and is expected to lead by example in delivering consistent, accurate, empathetic, and...Full timeWork at office- ...grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so. JOB OVERVIEW As a Bilingual Client Service Associate at CI Financial, you will be instrumental in collaborating with...Full timeInternshipWork at office
- ...Job Responsibility: Architecture Project Lead Start Date: A.S.A.P. About Audax Audax... ...Interior Design, and Construction Management services to the luxury real estate market with a... ...quality design, professionalism and high client service Benefits of Working at Audax...Full timeWork at office
$94.6k - $176k per year
...investigates, selects and develops products and services bridging business requirements with... ...s), drives engagement of stakeholders and leads the adoption of product. Drives the overall... ...the Wealth Management space, either with client-facing or branch-facing applications is...Contract workPart timeShift work$140k - $150k per year
...supplies talent to a variety of clients ranging from Fortune 100/500/... ...- Microsoft Products & Services for our global IT Transformation... ...Operational and Delivery teams, Project Management, Marketing, and Solution... ...include complex renewals. Lead engagement of key partnerships...Remote jobLong term contractPermanent employmentFull timeContract workTemporary work$69k - $114k per year
...disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.... ...you'll do Technology Project lead supports the technical... ...and create enduring value for clients in Strategy, Risk & Transactions...Fixed term contractFlexible hours$113.68k - $155.22k per year
Job ID: 62359 Job Category: Project Management Division & Section: Technology Services, Project and Strategy Delivery Work... ...within approved budget limitations. ~Leads and manages in all stages of the... ...and senior management, clients and various partners often with competing...Long term contractFull timeContract workTemporary workFor contractorsInternshipMonday to fridayShift work- ...technical talent to a variety of clients ranging from Fortune 100/500/... ...Client Delivery Manager - Financial Services with our large consulting client on a long term project with a major financial services... ...and business partners Lead regular cadence meetings internally...Long term contractContract work
- ...innovative thinkers in FinTech as we lead the evolution of financial... ...our prestigious financial clients, say Hello to SimCorp! At its... ...ROLE IS IMPORTANT TO US The Lead Service Delivery Manager at SimCorp is... ...for multiple clients or projects, ensuring timely, high-quality...Full timeImmediate startFlexible hours
$103.37k per year
...Your opportunity: Reporting to the Manager, Client Services, the Client Technology and Service Delivery Lead is responsible for ensuring effective and efficient... ...problems Leading and supporting initiatives and projects related to client technology services, including planning...Full timeWork at officeRemote workShift work- Job ID: 64626 Job Category: Project Management Division & Section: Transportation Services, Planning, Design and Management Work Location: Union Station - 65 Front... ...the primary Transportation Services environmental lead for Metrolinx property transfer, lease, handback,...Full timeTemporary workFor contractorsInternshipMonday to fridayShift work
$125k - $140k per year
...realizing the full potential of our people and clients in life sciences. Founded in 1997, we have... ...& medical communication strategy and projects, as well as all aspects of their assigned... ...flawless execution. What You'll Do Lead development and execution of medical and scientific...Full time$93.9k - $135.63k per year
...Job Responsibility: Reference No. R2804834 Position Title: Project Management Lead Department : Project Management Office Location: Toronto, Ontario About the Job We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning...Permanent employmentLocal areaWork from homeFlexible hours- ...Townsend is a global professional services company with over 22,000... ...countries. Working with our clients across real estate, infrastructure... ...the world’s most impactful projects and programmes as we turn challenge... ...and experienced Planning Lead to lead the planning and scheduling...Full timeFor contractorsRelocationFlexible hours3 days per week
$22.2 - $26.1 per hour
...Status: This position is for an existing, open vacancy As a Services Lead, you will be supporting all departments on the sales floor... ...the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives...Full timePart timeInternship$90k - $175k per year
...owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for... ...We are seeking a Manager and/or Lead for our Technology & Transformation... ...consulting engagements as a project manager and functional leader...Permanent employmentFull timeRemote workFlexible hours- ...Townsend is a global professional services company with over 22,000... ...countries. Working with our clients across real estate, infrastructure... ...the world’s most impactful projects and programmes as we turn challenge... ...Director to develop, lead and manage risk on a multi-billion...Full timeRelocationFlexible hours3 days per week
$80k - $138k per year
...largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.... ...you and how you can contribute. Be the leader you want to be Some guide teams, some change culture...Permanent employmentFlexible hours$80k per year
...believe that people come first, and that great service is the key to success? If you’re nodding... ...join our team as a Customer Service Team Lead. Here’s the deal. We’re not your typical... ...the job. We believe that supporting our clients on a daily basis is the key to success....Casual workWork at officeMonday to fridayFlexible hours2 days per week$87.8k - $116.75k per year
...Job Responsibility: Job ID: 54467 Job Category: Project Management Division & Section: Solid Waste Management Services, SWM Transfer Stations & Landfill Ops Work... ...Period: 23-MAY-2025 to 06-JUN-2025To coordinate, lead technical and project management activities along...Permanent employmentFull timeContract workTemporary workFor contractorsInternshipMonday to fridayShift work- ...JLP Services Inc. is currently seeking an experienced Geotechnical Field Services Lead. JLP currently provides a range of Geotechnical Services... ...testing and inspection projects, not limited to industrial, commercial... ...varying perspectives for our clients and the communities we work...Full timeLive InLocal area
- ...Context We are looking for a Project Controls Specialist to join... ...Cost intelligence to support Client decision making, and where appropriate... ...9. Working with the Change Lead to assess & model any proposed... ...and Reporting teams in the services provided across the Project...For contractors
$163k - $190k per year
...LOFT Community Services LOFT Community Services is one of the largest... ...they operate. Along with 250+ leading partners, they provide... ...needs and aspirations of each client and encourage mutual support within... ...organizational needs. ~Skilled in project and change management, with...Permanent employmentFull timeLocal area- ...Accountabilities The Senior Project Leader Development will plan... ...staff/contractors and work with clients to successfully deliver... ...Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by... ...range of advice, products and services, including personal and commercial...Full timeFor contractors
$53k per year
...contract Department : Shelter and Respite Services Union: Excluded Salary: $53,000... ...Reason for vacancy: Replacement The Team Lead, Shelter and Respite Services is required... ...Operate in an effective, efficient and client focused manner to achieve the best outcomes...Long term contractRemplacementFull timeFlexible hoursShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Project Lead - Client Services. Be the first to apply!
- project Toronto, ON
- project technologist Toronto, ON
- planificateur de projets Toronto, ON
- projet informatique Toronto, ON
- project control Toronto, ON
- software implementation project manager Toronto, ON
- implementation project manager Toronto, ON
- project finance Toronto, ON
- adjoint e de projet Toronto, ON
- project manager scrum master Toronto, ON
