Surgical Services Access Coordinator

Job Responsibility: :

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Operations Director, Surgical Services, the Surgical Services Access Coordinator takes a leadership role in developing, implementing, evaluating and coordinating a waitlist management system for unscheduled cases for the assigned area. The Surgical Services Access Coordinator plays an integral role in facilitating a patient-specific plan that establishes a streamlined process, timely and appropriate access and placement to necessary care. The Surgical Services Access Coordinator works closely with the Operating Rooms, Recovery Rooms, the referring Physicians, physician offices, surgical wards, and the Coordinators of Site Operations to ensure efficient and equitable access for unscheduled surgical cases.

The coordinator supports the management team to assist them in the achievement of business and operational objectives including assuming the responsibility for daily activities of an administrative and non-clinical nature in the absence of the Managers.

QUALIFICATIONS:

Education, Training And Experience

A level of education, training and experience equivalent to a Bachelor's degree in a relevant discipline and minimum of five (5) years' recent surgical experience in a large, complex health care environment, including Operating Room, with expertise in clinical assessment and program management.

Experience in the use of a variety of computer applications including Powerchart, word processing, spreadsheet, desktop publishing and database software skills.

Skills And Abilities

• Communicates in a compelling, clear and understandable manner (both verbally and in writing) to adeptly represent the needs of the management team.
• Comprehensive knowledge of health care delivery systems.
• Demonstrated ability to work independently and in collaboration/consultation with others.
• Demonstrated skills in leadership, communication, mediation and negotiation.
• Demonstrated skills in the application of communications and computerized technology to address communication needs and information analysis.
• Demonstrated ability to work in a fast-paced environment, under pressure and maintain priorities.
• Demonstrated ability to think laterally, solve problems, make decisions and take action in a crisis management environment.
• Demonstrated ability to work diplomatically and persuasively to establish and maintain effective work relationships with internal and external stakeholders.
• Physical ability to perform the duties of the position.