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Estate Operations Director - montcalm (Laurentides)

Confidential

The Role

We are hiring an operations leader to take full ownership of an international residential portfolio on behalf of a globally prominent principal. You will combine hands‑on property and asset oversight with the leadership skills to build and manage high‑performing teams across multiple locations.

What You Will Own

  • People. One consistent service standard, live across every property — teams you lead and develop directly, with full accountability for scheduling, performance, and all employment decisions, run without day‑to‑day direction from the principal.
  • Property and Assets. A portfolio that runs without surprises — no asset or service failure reaches the principal — and a standardised House Manual and SOP system built so the next property onboards with zero disruption.
  • Vendors and Budgets. A vendor portfolio renegotiated to clear cost‑discipline targets, with single‑point accountability for providers, contracts, and spend.

What You Bring

  • A track record of identifying and resolving operational problems before being asked — you see what needs to happen and close it out without waiting for instruction.
  • Five or more years in private residential management, luxury hospitality operations, or a comparable high‑service environment.
  • Experience leading and developing teams of ten or more.
  • Direct accountability for people operations, including scheduling, performance management, and employment decisions.
  • Working fluently with AI tools in a skilled setting.
  • Oversight of multiple properties across more than one country.
  • Experience working with or supporting high‑net‑worth principals.
  • Track record of building operational systems from scratch.
  • Strong vendor management and budget discipline.
  • Fluent in English. Additional languages are a plus.

Preferred

  • Formal credentials in hospitality or residential management from a recognised institution.
  • Experience in onboarding new properties into an established operational framework.
  • Familiarity with property automation and smart home technology.
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Vacancy posted 3 hours ago
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