Community Housing Worker (NOC.42201)

Hours: 37.5 hours per week

Wage: $33 per hour

ABOUT Safe at Home Society

The Safe at Home Society is a collaborative organization dedicated to ending and

preventing homelessness in the Yukon.

Job Overview

The Supportive Housing Worker supports staff and residents living in Safe at Home’s Supportive Housing facility with daily living activities that improve the social, cultural, and health needs of people with a history of experiencing homelessness and housing instability. The role is responsible for establishing a welcoming, non-discriminatory, non-judgmental, caring environment that supports individual dignity and personal choice, while ensuring safety and security of residents, guests, staff, and the building.

Responsibilities

· Lead in training new staff, decision-making and policy implementation.

· Provide support to staff through debriefing challenging incidents, supportive

listening, and lay counseling. Leading your team proactively in this.

· Develop positive, trauma-informed relationships with residents who may have

mental health, physical health and/or substance use challenges in their lives.

· Problem-solve where residencies appear unstable and assist in negotiating

specific arrangements with residents to align with program agreements and

mitigate departures and guest/resident/neighbour conflict.

· Contact RCMP, Paramedics, and other emergency or critical care responders as

needed; must be comfortable taking the lead role when dealing with

emergencies and communicating with first responders.

· Provide mental health support, lay counseling, supportive listening and suicide

prevention for residents and guests.

· Establish and maintain relationships with residents who have a history of

homelessness using a client-centered housing first and harm reduction

approach.

· Encourage positive resident choices to uphold their housing stability through promoting positive life skill development, including problem solving, self-awareness, personal wellness. Supporting personal choice particularly around instrumental activities of daily living such as cooking, cleaning, and laundry.

· Provide residents with information about the program guidelines, including orientation at move-in, room inspections, guest management, enforcing expectations and building safety procedures.

· Oversee preparation of rooms for move-ins according to established room cleaning protocols; assist in room cleaning when required.

· Oversee and support daily light cleaning duties of common areas and resident spaces as needed/requested.

· Maintain a high standard of cleanliness, mitigating pest infestations, infectious diseases, and the smoking of cannabis or cigarettes indoors.

· Support Program Coordinator in facilitating resident activities onsite using internal or external resources and supports.

· Provide crisis management and intervention by responding to emerging situations through a trauma-informed lens while providing conflict-resolution and de-escalation techniques.

· Uphold safety of residents and guests by ensuring harm reduction and overdose response protocols are followed.

· Assist in creating client care plans and safety plans by effectively using the case management systems; ensure the plans are being implemented and communicated effectively to the necessary staff and essential service providers.

Education and Experience

· Minimum post-secondary course work, degree or diploma in a relevant field such as social work, psychology, or a related discipline.

· Minimum of one year work, education, or volunteer experience working in a team lead capacity with people experiencing homelessness and/or housing instability in Whitehorse.

Qualifications

● The submission of a Vulnerable Sector police check.

● Standard First Aid Certification or willing to obtain upon hire.

● Able to exercise independent judgement and leadership abilities, including problem-solving and sound decision-making.

● Excellent conflict management, crisis prevention and mediation skills.

● Sound knowledge of Substance Use Universal Precautions and harm reduction techniques.

● Set and maintain personal and professional boundaries when building relationships with residents, service providers, and staff.

● Knowledge of computer programs, specifically Microsoft word, outlook and

excel.

● Demonstrated ability to work independently and as a part of a team.

● Knowledge of the HIFIS information management system considered an asset.