Front Desk Agent (NOC 64314)

Location: Whitehorse

The Opportunity

Northern Vision Development (NVD) is hiring a friendly, detail-oriented Front Desk Agent for the Best Western® Gold Rush Inn in downtown Whitehorse. Located on historic Main Street, the Gold Rush Inn is a well-known Yukon hospitality landmark offering the familiarity of a trusted brand with the warmth and character of a uniquely northern experience.

In this role, you’re the first and last impression - welcoming guests, handling reservations and payments accurately, and keeping the front desk running smoothly through busy shifts in a fast-paced hotel environment.

What Does Your Success Look Like?

• Guests feel genuinely welcomed and well-supported from check-in to check-out - resulting in strong reviews and repeat stays.
• Reservations, room assignments, and guest requests are handled accurately, preventing issues before they escalate.
• Cash, payments, and shift close-outs are accurate and compliant, with clear notes and clean handovers between shifts.
• Communication with housekeeping and maintenance is timely and precise, so rooms, repairs, and guest needs move quickly.
• You stay composed during peak arrivals/departures and high-volume periods, keeping service consistent and organized.

What You Bring To The Role

• One year of direct customer service experience; front desk/guest services experience is preferred).
• Guest service mindset – friendly, professional, and confident speaking with a wide range of guests.
• Accuracy & detail – comfortable with reservations, payment processing, and handling guest information.
• Communication skills – to communicate professionally and clearly with guests, colleagues, and management both in person and via phone and email.
• Ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously.
• Comfortable working under pressure, particularly when handling guest inquiries, concerns, or complaints, while maintaining a calm and service-oriented approach.
• Reliability - dependable and punctual, with strong shift handover habits and consistent attendance.

What You’ll Love About Working Here

This role is a strong fit if you like people, enjoy being at the centre of operations, and take pride in delivering a smooth, welcoming experience. We offer:

• 2- weeks vacation pay, increasing at defined service milestones
• Gratuities
• Health coverage including extended health, dental, and vision
• Training and development
• Pathways for advancement; we prioritize promoting from within
• Preferred staff and friends and family rates across our hotel portfolio
• Preferred staff pricing at our restaurants
• Employee assistance and wellness program for you and your dependents
  

About NVD

Northern Vision Development is a majority First Nation-owned company based in the Yukon with a growing regional footprint. For more than two decades, we’ve built and operated hotels, restaurants, residential and commercial properties, seniors living communities, and mixed-use developments across the North.

We are operators and entrepreneurs at heart, locally present and performance-focused. We build strong businesses and lasting partnerships that strengthen our communities.

We are committed to building a diverse workforce that reflects the communities we serve. Joining NVD means becoming part of a team that takes ownership, works collaboratively, and helps shape how northern communities live, work, and gather.