Gestionnaire de cas sur le terrain, Bilingue - Bilingual Field Case Manager- Montreal, QC

Cencora seeks a bilingual field case manager for Montreal to coordinate patient support programs, manage physician relationships, and oversee insurance authorization processes. The role bridges clinical operations, patient navigation, and stakeholder engagement in a healthcare services environment.

Responsibilities

• Customize and manage patient enrollment and care coordination with designated prescribing physicians
• Prepare insurance authorization requests and review patient records to support claims
• Enroll patients, provide treatment guidelines, and coordinate medication delivery
• Track insurance coverage outcomes and explore financial assistance options with patients
• Report adverse events and identify insurance coverage barriers

Requirements

• Bilingual proficiency in French and English
• Nursing credentials or healthcare case management experience
• Knowledge of insurance authorization and reimbursement processes
• Ability to manage multiple patient cases and coordinate with physicians
• Strong organizational and documentation skills
• Experience with patient support program operations