Commis à la réception d'un hôtel
$16.5 per hourFull-time, Part-time
Hampton Inn by Hilton Downtown Winnipeg
- Work Term: Permanent
- Work Language: English
- Hours: 16 à 32 heures par semaine
- Education:
- Experience:
- Diplôme d'études secondaires ou l'équivalent
- ou experience équivalente
- Industrie de l'accueil
- Hôtel, motel, centre de villégiature
- Enquêter sur les plaintes et les réclamations
- Inscrire des clients dans le registre des arrivées et leur attribuer des chambres
- Résoudre les plaintes et les réclamations
- Accueillir les voyageurs en groupe, à leur arrivée et à leur départ
- Noter des réservations de chambres, les annuler ou les modifier
- Fournir des renseignements sur les installations et les services hôteliers
- Fournir des renseignements généraux sur les points d'intérêt dans le secteur
- Traiter le départ des clients, calculer leurs notes et percevoir les sommes dues
- Faire la caisse et remplir des feuilles de bilan, des états de caisse et des pièces justificatives
- Tenir les registres des chambres disponibles, des réservations et des chambres louées
- Suivre des mesures d'urgence et de sécurité
- Travail de bureau (p.ex.. télécopie, classement, photocopie)
- Répondre au téléphone et transmettre les appels et les messages
- Aider les clients/invités ayant des besoins spéciaux
- Communiquer avec les clients pour leur transmettre les messages de réveil demandés
- Effectuer de petits travaux domestiques et de nettoyage
- Fournir le service à la clientèle
- Standard à plusieurs lignes
- Logiciel de traitement de texte
- Système de réservation informatisée (SRI)
- Chiffrier électronique
- Internet
- Souci du détail
- Milieu où les activités se déroulent à un rythme rapide
- Debout pour une longue période
- Travail sous pression
- Attitude axée sur le client
- Sens des responsabilités
- Relations interpersonnelles efficaces
- Excellente communication orale
- Excellente communication écrite
- Flexibilité
- Jugement
- Sens de l'organisation
- Fiable
- Esprit d'équipe
- Débrouillardise
- Êtes-vous disponible pour des quarts de travail ou du travail sur appel?
- Avez-vous de l'expérience de travail dans ce domaine?
- Tôt le matin
- Soir
- Quart de travail
- Horaire flexible
- Matin
- Nuit
- Sur appel
- Expérience un atout
- Jour
- Fin de semaine
- Prime de nuit
- Autres avantages
Études
Milieu de travail
Tâches
Systèmes de gestion (sig ou bd)
Conditions de travail et capacités physiques
Qualités personnelles
Questions de sélection
Options de conditions d'emploi
Expérience
Options de conditions d'emploi
Avantages financiers
Autres avantages
Vacancy posted 2 days ago
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