Customer Service Representative
Full-time
RICHELIEU HARDWARE INC.
We are seeking a Customer Service Representative (CSR) to join our Regina branch. This key role directly supports our reputation for service excellence.
Position OverviewThe CSR delivers an exceptional customer experience by providing product knowledge, processing orders efficiently, and supporting inside and outside sales teams. You will be the primary point of contact for customers in person, by phone, and by email. Your professionalism and commitment to service will help maintain our reputation as a trusted partner in the hardware industry. Key Responsibilities Customer Service Serve customers at the counter, by phone, and by email Provide accurate product information and order updates Resolve inquiries and concerns professionally Order & Sales Support Process orders and returns; manage follow-ups Promote products, programs, and value-added services Collaborate with sales, warehouse, and credit teams Operations Support Assist with showroom merchandising and restocking Pick orders and support inventory counts Follow company policies and safety standards Participate in ongoing training and cross-functional support Requirements High school diploma or equivalent 3-5 years experience in customer service or sales Strong computer skills Ideal Candidate Strong communication and interpersonal skills Detail-oriented and organized Able to multitask in a fast-paced environment Customer-focused with strong problem-solving skills Professional, dependable, and self-motivated Able to lift up to 30 lbs.
Vacancy posted 2 days ago
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