Service Delivery Manager
$107.51k - $134.39k per yearFull-time
Saskatchewan Workers' Compensation Board
Job Summary:
The Service Delivery Manager acts as a liaison between IT and other business units in the organization. The position is responsible for ensuring that IT services are delivered to WCB business stakeholders efficiently, effectively and in alignment with business needs. An important part of this role is to manage service performance, maintain high stakeholder satisfaction, and ensure adherence to service level objectives, including the service levels and performance of vendors and support partners. The Service Delivery Manager will coordinate with internal teams to resolve service disruptions, ensure timely resolution of issues, and act as the primary point of contact for escalations related to the service. As a manager at WCB, this position is committed to creating a customer centric organization that seeks to add value for our customers through a culture of continuous process improvement. Qualifications: A university degree in Computer Science or a related discipline from an accredited university in Computer Science, Information Technology or a related discipline.A minimum of 10 years experience as an IT professional in a medium to larger systems environments with demonstrated experience in progressively responsible roles.
A minimum of 5 years experience in a management, technical lead, team lead, or senior programmer analyst position leading individual and team performance for a service delivery team.
A minimum of 5 years experience as a senior programmer or technical lead with expertise in one or more of the core systems of responsibility. This includes managing application development, design documents project management, planning and information technology administration.
A minimum of 2 years in assisting with information technology strategies and development of applications, architectures and roadmaps.
Knowledge and background of the financial and insurance industries is an asset.
Vacancy posted 2 days ago
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