SERVICE MANAGER
$86.11k - $114.81k per yearFull-time
SaskTel
Accountable to ensure customers are receiving the highest level of service and support from the Customer Support Centre. Accountable for Customer Service and Support for both Internal/External customers encompassing all SaskTel and Expansion Division Voice and IP solutions. Accountable for providing technical knowledge, expertise and support requirements related to the introduction, development and support of Legacy Voice, IP and Wireless services within SaskTel and its subsidiaries. Manage and support the training and coaching of all staff to provide customer support on SaskTel Legacy, IP and Wireless based services. Responsible for acting in a leadership position to manage the CSC regulated and non-regulated Grade of Service Targets. Accountable to determine resources required to achieve the ideal balance between staffing priorities, operational efficiency, and demand for quality customer service.
Vacancy posted 2 days ago
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