Client Service Representative

The Client Service Representative is Regina Housing's front-line office position. You'll provide direct service to current clients and administrative support to the Client Support department.

What You'll Do:

- Answer both in person and telephone queries and provide information or direct to others for assistance as required.
- Process rent and other payments.
- Generate keys and building access cards for tenants as required.
- Provide administration support to multiple departments by filing, creating packages, mailing letters, and opening/closing procedures
- Records management responsibilities; including the handling, organizing, and movement of files and records.

What You'll Need:
- 1-3 years customer service, administration, or clerical experience preferred.
- Excellent customer service skills! You have the patience to deal with a wide variety of people with unique needs and challenges while working with them to get them the assistance they need.
- Communication Skills: You are professional, friendly, and can communicate effectively over the phone and over email.
- Computer Skills: you are confident with all Microsoft products including Excel, and you can pick up new computer applications easily. Experience with JDEdwards is considered an asset.
- Ability to think critically, solve problems, make decisions individually and as a team, and a high level of attention to detail is necessary.
- Must be able to occasionally lift up to 50 lbs.

What We Offer:
Benefits package: Health, Dental, and Vision coverage paid for by the Employer
A generous pension plan
A consistent schedule: Monday Friday, 8:30am - 5pm
Work life balance; 3 weeks' vacation and an additional 17 days off per year