SOC Manager (Remote) - Consultancy

Looking for a role with plenty of growth opportunities?

Join a fast-growing cybersecurity company helping organizations protect against evolving cyber threats. Founded in Edinburgh in 2016, the organization serves customers across four continents with a unified security ecosystem of innovative services, delivered through its customer platform. As a Microsoft-focused security provider, it supports businesses in strengthening their digital resilience and navigating an increasingly complex cybersecurity landscape.

The organization is seeking a SOC Operations Manager to oversee the delivery of 24x7 Security Operations Centre (SOC) services. This role will lead SOC Analysts and Team Leads to ensure consistent, high-quality monitoring, investigation, and incident response across managed security services.

Don’t miss out on this exciting opportunity and apply today!

Responsibilities:

• Lead, mentor, and manage SOC Analysts and Team Leads to ensure the successful delivery of 24x7 SOC operations.
• Maintain appropriate shift coverage, clear escalation pathways, and adherence to established SOC processes and procedures.
• Oversee the quality, timeliness, and consistency of security investigations and incident handling activities.
• Coordinate operational response efforts during security incidents, major events, and critical escalations.
• Provide guidance, support, and decision-making leadership during high-pressure and time-sensitive situations.
• Ensure SOC operations consistently meet defined SLAs, SLOs, and customer service expectations.
• Partner with SOC Engineering and Quality teams to improve workflows, reduce alert fatigue, and enhance operational efficiency.
• Collaborate with Cyber Operations Engineering and Platform Engineering teams to provide operational feedback and drive service improvements.
• Monitor operational KPIs, analyse performance trends, and contribute to service reporting and management reviews.
• Drive continuous improvement initiatives focused on SOC processes, service delivery, and analyst development.

Skills/Must Have:

• Proven experience managing security operations teams within a SOC environment.
• Strong understanding of incident response, threat detection, and security operations best practices.
• Demonstrated ability to lead teams in a 24x7 operational environment.
• Experience managing operational performance against SLAs, SLOs, and KPIs.
• Excellent communication and stakeholder management skills.
• Strong coaching, mentoring, and people leadership capabilities.
• Strong background in Security Operations Centre (SOC) management and service delivery.
• Ability to lead, motivate, and develop high-performing teams.
• Excellent judgement and decision-making skills under pressure.
• Strong communication skills with both technical and non-technical stakeholders.
• Customer-focused mindset with a commitment to service excellence.
• Ability to analyse operational data, identify trends, and drive improvements.
• Strong people management, coaching, and performance management skills.
• Continuous improvement mindset with a focus on operational excellence.

Success Measures:

• Ensures SOC operations are stable, resilient, and consistently delivered to a high standard.
• Supports and develops SOC Analysts, ensuring clear roles, expectations, and engagement.
• Oversees the effective and professional management of security incidents in line with established procedures.
• Delivers service KPIs, SLAs, and customer expectations consistently or beyond target.
• Drives operational improvements that provide measurable value over time.
• Continuously enhances team capability, operational maturity, and overall service quality.

Salary:

• CAD $80,000