senior change management consultant.

Our client, is seeking a seasoned, delivery-focused Senior Change Management Consultant to support enterprise digital transformations and business process modernizations across large-scale software solutions (such as enterprise CRM and Microsoft Dynamics-based platforms).

In this strategic consulting role, you will be responsible for developing and executing end-to-end change management, stakeholder engagement, communications, and training strategies to maximize platform uptake, minimize resistance, and drive sustained behavioral change. Operating across complex governance frameworks and multi-stakeholder environments, you will conduct organizational readiness assessments, define adoption metrics, build executive consensus, and translate complex platform capabilities into meaningful business outcomes for diverse user groups.

Duration: 7-Month Contract (with potential for assignment to key legislative and operational initiatives)

Work Arrangement: On-site (5 days per week at the designated public sector office in Toronto, ON; 7.25 hours per day)

Advantages
High-Visibility Public Sector Scope: Drive critical change management strategies for key government modernizations and digital platform rollouts across Ontario.

Senior Executive Influence: Coach senior leaders and executive sponsors, building consensus and alignment across complex, multi-stakeholder governance bodies.

Structured Methodology Sandbox: Apply industry-recognized change frameworks (Prosci ADKAR, CCMP) to build sponsorship roadmaps, resistance mitigation plans, and adoption tracking models.

Full On-Site Immersion: Direct, hands-on collaboration with project leads, business analysts, training specialists, and operational teams in a central Toronto location.

Responsibilities
Strategy Development & Change Leadership
End-to-End Change Strategy: Develop and execute actionable change management strategies, communications plans, sponsor roadmaps, resistance management models, and role-based training frameworks aligned with digital product roadmaps.

Impact & Readiness Assessments: Lead stakeholder impact analyses, change risk evaluations, and organizational readiness assessments to identify barriers to adoption and define mitigation tactics.

Executive & Leadership Coaching: Serve as a visible coach to business leaders, champions, and project managers, building organizational capability around people-side change management and transition leadership.

Stakeholder Engagement, Training & Adoption Governance
Consensus & Alignment Building: Drive stakeholder engagement through workshops, consultations, executive briefings, user updates, and release communications across technical, operational, and executive teams.

Training Strategy & Enablement: Design learning and training strategies—including role-based learning approaches and practical media demonstrations—to ensure users effectively adopt new features and workflows.

Adoption Analytics & KPI Measurement: Establish quantitative and qualitative measurement frameworks to track system utilization, user proficiency, and change effectiveness; present adoption trends and dashboards to project steering committees.

Sustained Institutionalization: Develop continuous improvement and knowledge-transfer strategies to embed new processes into ongoing operations and preserve business benefits post-rollout.

Qualifications
Change Management Experience: Minimum 10+ years of dedicated organizational change management experience, with at least 5+ years supporting enterprise business transformations or digital software platform implementations.

Recognized Certification: Active certification in a recognized change management methodology (Prosci ADKAR, CCMP / ACMP, or equivalent) is required.

User Adoption Track Record: Demonstrated experience assessing adoption challenges, identifying usage barriers, and implementing targeted strategies to improve user uptake and engagement on enterprise applications (CRM, Microsoft Dynamics, or custom digital platforms).

Communication & Facilitation Skills: Exceptional written and oral communication skills, with proven experience crafting executive briefings, newsletters, FAQs, and presenting change insights to diverse audiences.

Stakeholder & Consensus Leadership: Proven ability to build consensus, manage resistance, and drive alignment across matrixed operational, technical, and executive stakeholder groups.

Preferred Assets & Nice-to-Haves
Direct experience working within the Ontario Public Service (OPS) or comparable public sector/broader public sector organizations with complex governance and accountability structures.

Familiarity with public sector service delivery standards, accessibility guidelines, privacy requirements, and compliance frameworks.

Summary
If you are a tech-savvy Senior Change Management Consultant who pairs 10+ years of change strategy leadership and Prosci/CCMP certification with the stakeholder engagement skills needed to drive enterprise platform adoption in complex public sector environments, this 7-month on-site contract in Toronto is an outstanding opportunity. Bring your change management precision, executive coaching, and collaborative leadership style to our client's digital transformation team today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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