Organizational Change Management Lead

Position: Organizational Change Management Lead / Project Manager

Location: Toronto, ON

Job ID#:   RQ10336 

Duration: 12 Months

Role Overview

The Organizational Change Management (OCM) Lead / Project Manager provides leadership on large-scale, complex, high-profile, and high-risk I&IT initiatives within a public sector environment. This role is accountable for ensuring project and change deliverables are completed on time, within scope and budget, while adhering to established project management and change management frameworks.

Key Responsibilities

· Lead organizational change management in a senior leadership role for a large, complex I&IT project

· Manage and direct a team of Change Management consultants

· Ensure project deliverables meet business requirements related to scope, schedule, budget, and quality

· Lead change management strategy development, planning, and execution

· Promote adherence to standard project and change management methodologies and best practices

· Direct project teams to ensure deliverables align with government and ministry standards

· Coordinate, monitor, and report on project and change activities across all phases of delivery

· Develop and communicate guidelines, procedures, and training materials

· Identify, assess, and mitigate project and change-related risks and issues

· Escalate risks and issues to senior executives with recommended mitigation strategies

· Establish and participate in steering committees and stakeholder forums

· Provide project, program, and portfolio-level reporting to senior stakeholders

· Resolve resourcing challenges, interpersonal conflicts, and stakeholder concerns

· Support change adoption by addressing resistance and reinforcing change enablers throughout the project lifecycle

General Skills

· Strong leadership in organizational change and project delivery

· Demonstrated experience managing large, complex initiatives

· Ability to influence stakeholders at senior executive levels

· Strong communication, facilitation, and presentation skills

· Proven ability to coordinate multi-disciplinary teams

· Strong analytical, problem-solving, and decision-making skills

· Ability to adapt to emerging tools, trends, and methodologies

Desirable Skills and Knowledge

· Organizational Change Management methodologies and practices

· Project Management principles and frameworks

· Communication, training, and stakeholder engagement practices

· Public sector governance and standards

· Financial management, budgeting, and forecasting within large organizations

· Knowledge of accessibility standards and regulations

· Awareness of emerging I&IT trends and directions

Evaluation Criteria

Change Management Skills (25%)

· Expertise in organizational change management within a large, enterprise-wide environment

· Experience acting as a change agent on multi-year initiatives

· Strong stakeholder communication, engagement, and mediation skills

· Ability to coordinate communications, training, and adoption activities

· Interpersonal, Influencing & Communication Skills (25%)

· Strong relationship management and influencing capabilities

· Excellent written and verbal communication skills

· Experience preparing executive-level reports, briefings, and presentations

· Project Management & Leadership Skills (25%)

· Proven leadership of project and OCM teams

· Strong knowledge of project and change methodologies

· Ability to assess and align initiatives with organizational needs

· Analytical & Problem-Solving Skills (15%)

· Ability to conduct qualitative and quantitative analysis

· Experience assessing risks, impacts, and performance outcomes

· Strong research and policy analysis skills

· Technical Skills (10%)

· Knowledge of OCM, communication, and training strategies

· Understanding of I&IT concepts, trends, and delivery frameworks

About Symbiotic Digital.

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