Professional Services Consultant (Revenue Cycle Management)
Alayacare
About AlayaCare
At AlayaCare, we’re revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.
About the Role
We are looking for a passionate and experienced Professional Services Consultant to join our team. Reporting to the Senior Professional Services Consultant, you will lead the successful delivery of customer implementations and services projects. As part of our U.S. Financial Services Practice, this role focuses on implementing the Revenue Cycle Management (RCM) components of AlayaCare for home health care providers. This is a key individual contributor role focused on guiding both internal and external stakeholders through critical project milestones while ensuring value-driven outcomes.
What You'll Be Doing
Lead customer discovery phases, including project requirements gathering, workflow design, configuration, reporting, testing, and training
Serve as a trusted advisor to customers and proactively manage stakeholder expectations
Support project delivery through to go-live, ensuring scope and timelines are met
Deliver data-driven consulting based on industry and segment best practices
Collaborate with Account Managers on post-stabilization transitions and upsell opportunities
Support and mentor implementation specialists across projects
Contribute to the development of repeatable and scalable services offerings
Provide feedback and coaching to junior team members involved in your projects
Stay up to date on internal processes and compliance requirements
What You Bring to the Team
4+ years of experience in SaaS consulting/implementations
2+ years of leadership across complex external projects
Bachelor's degree in a related field (e.g. Business, Health Sciences)
Excellent interpersonal and communication skills, including the ability to lead meetings and present to stakeholders
Strong problem-solving ability and project management discipline
Ability to manage multiple projects and competing priorities in a fast-paced environment
A proactive, self-driven mindset with a passion for helping customers succeed
Ability to travel as needed within the United States
Strong understanding of the AlayaCare platform is an asset
- Direct experience with U.S. RCM workflows—such as referral and intake, authorization management, visit documentation, electronic billing, claims submission, payment posting, denial management, accounts receivable, and revenue reporting is an asset
Location and Travel Requirements
AlayaCare supports a flexible hybrid working model. Employees are expected to have a regular in-office presence at their closest office location while offering flexibility for some remote work. For this position, the preferred candidate location is within the Greater Toronto Area . Travel will be required.
Why AlayaCare?
Make a positive impact on the lives of care providers and recipients
Recognized as one of Canada’s Top Growing Companies by the Globe and Mail and a Deloitte Technology Fast 50™ winner
Equity in a well-funded, high-growth company
Flexible hybrid work model with beautiful offices in prime locations
Comprehensive benefits, including telemedicine
Annual lifestyle and wellness expense program
Parental leave top-up program
Flexible vacation and paid volunteer time
Career growth and learning & development opportunities
Entrepreneurial, collaborative, and innovative work culture
Access to employee perks and vendor discounts
Better outcomes, better belonging
AlayaCare is an equal opportunity employer. We are committed to creating an inclusive and accessible workplace. Our employees bring diverse perspectives and experiences to the table, and we strive to support every team member through our DEIBA initiatives, feedback programs, and community partnerships.
If you require accommodations as part of the hiring process, please contact View email address on jobs.jobcopilot.com .
We do not accept unsolicited resumes from external recruitment agencies.
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