Customer Service Representative

A local uniform and law enforcement equipment provider servicing government and private industries is seeking a Bi-lingual Customer Service Representative.

Reporting to the Operations Manager, the ideal candidate is an energetic outgoing individual who is an exceptionally organized person. To be successful in this customer service role; multitasking and strong critical thinking skills are essential.

Providing general sales and administrative support and performing a wide variety of tasks.

• Provide outstanding customer service via phone and email – identifying customer needs, place accurate orders, provide order status, handle basic invoice requests and credit/returns.
• Assess customer needs and provide requested information to customer in an effective verbal and written format
• Provide all available products and pricing to the customer so they can make an informed purchasing decision. Recommend products to exceed customer expectations and support add-on sales.
• Efficiently and accurately record all order/purchase order information including price, discounts, ship-to address, and ship via, item numbers, quantity and any notes related to the order or customer.
• Provide positive and quality customer service through one-call resolution.
• Document inbound inquiries with correct call disposition and resolution for proper tracking and reporting.
• Aid in specialist transfers by providing accurate and detailed information to ensure customer resolution.
• Initiates orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
• Utilize decision making and trouble-shooting skills to resolve customer concerns (i.e. freight costs, warranty guidelines, pricing, return orders, shipment delays and product concerns)
• Efficiently maintain ID verification process for restricted items
• Any other tasks reasonably assigned by management to help support the sales team, including but not limited to shipping/receiving.

Qualifications

• Grade 12 or equivalent.
• A graduate of an approved Office Administration/Professional Secretarial diploma preferred.
• Excellent computer skills and experience in Microsoft Office Suite (especially proficient with Excel), and other general computer applications.
• Seeking a candidate with a minimum 3 year of experience in Office Administration or Customer Service
• Excellent communication skills, attention to detail
• Initiative, adaptability, and flexibility.

· Fluently bilingual in French and English

Only candidates selected for interviews will be contacted.

EOE/Disability/Veterans