bilingual english and french- customer service.

We are seeking a highly organized and empathetic Bilingual Customer Service Representative (CSR) for a contract position based in Edmonton, AB. In this role, you will serve as the backbone of our program support team, ensuring seamless communication and administrative efficiency.

As the primary point of contact, you will assist a diverse group of users while maintaining high data integrity and resolving technical issues.

Advantages
Salary: $21.00 per hour

Position Type: Contract

Location: Edmonton, AB

Hours: Monday to Friday, 8:00 AM – 4:30 PM

Requirement: Candidates must pass a French language assessment test to be considered.

Responsibilities
Program Support
Act as the primary point of contact for students, instructors, and training partners.

Provide exceptional, empathetic, and professional service across all interactions.

Technical Troubleshooting
Assist users with navigating and troubleshooting

Administrative Tasks
Process invoices accurately and efficiently.

Manage course rosters and maintain data integrity through regular audits.

Inquiry Resolution

Respond promptly to emails and handle incoming phone calls.

Resolve escalated complaints using strong conflict-resolution skills.

Qualifications
Language: Fluent bilingualism in French and English is a strict requirement.

Soft Skills: Strong conflict resolution and de-escalation abilities.

Technical Skills: Familiarity with software platforms like Salesforce (or similar CRM/LMS tools) is highly preferred.

Core Competencies: Exceptional organizational skills, high attention to detail, and the ability to multitask in a fast-paced environment.

Summary
If you believe you are a fit for this role, please apply directly to this job ad

Please Note: Only qualified applicants that are being considered for this position will be contacted.
Please Note: Only qualified applicants that are being considered for this position will be contacted. At Randstad, we are your partner for talent, helping you build a career that offers fulfillment and balance. If this role sounds like your next great challenge, we invite you to apply today or connect with our specialized recruiters!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process. show more