Inside Sales Representative: Account Growth & Customer Success

Operating within the newly established umdasch Industrial Solutions division, AT-PAC is a global leader in scaffolding solutions. Specializing in the industrial market segment, AT-PAC focuses on serving all scaffold contractors and industrial service companies across a variety of sectors.

AT-PAC became fully integrated into the Umdasch Group in 2023, combining its 25 years of industrial scaffolding expertise with Doka’s 150-year legacy in formwork and shoring. This strategic move reinforced AT-PAC’s commitment to strengthening its global market position and delivering exceptional solutions to the industrial sector. Since then, AT-PAC has taken on the role of competence center for scaffolding within the Umdasch Group, ensuring a unified supply model and facilitating the seamless sharing of expertise and resources across divisions.

Looking ahead, AT-PAC will continue to drive innovation, focusing on the technical development of its scaffolding systems and digital solutions. As we expand our global footprint, we remain dedicated to delivering safety and efficiency through our scaffolding solutions and drive the success of industrial projects worldwide.

Job Description

The Inside Sales Representative (ISR) is responsible for managing customer relationships, preparing quotations, processing orders, supporting strategic accounts, and working with clients regarding the return process. Working closely with both the Outside Sales Representative and Sales Management Team, this position serves as a key point of contact with customers and plays a critical role in supporting revenue growth.

 Primary Responsibilities

• Returns Management & Asset Recovery
• Manage daily customer inquiries and requests.
• Prepare quotations, work with operations on deliveries, reservations, and rental stock levels.
• Follow up on outstanding quotations and opportunities.
• Build relationships with existing customers to increase account penetration.
• Coordinate equipment availability with operations teams.
• Maintain CRM records and customer activity.
• Support the Outside Sales Representative with account development activities.
• Assist Sales Management with major account initiatives.
• Assist in managing strategic and national accounts.
• Resolve customer concerns and ensure a high level of service.

Additional Information

At AT-PAC, you’re not just joining a team, you’re joining a global movement to reshape access and scaffolding solutions. As part of our rapidly growing operations, you’ll have the autonomy and support to make real impact from day one. We're committed to investing in our people, our innovation, and your growth. AT-PAC offers terrific career opportunities, competitive compensation, comprehensive benefits.