Customer Support Product Owner Role
OpenText
Lead customer service enhancement projects as a Product Owner at OpenText. Focus on strategy, Agile practices, and effective backlog management to drive results. In this impactful role at OpenText, you'll be responsible for defining the strategy and vision behind service management initiatives. Your expertise in customer support processes will enable you to prioritize effectively and guide teams to deliver superior results. Strong communication and collaboration skills are crucial for this role. Key Responsibilities:
- Define a clear product roadmap aligning with business goals
- Prioritize backlog items to streamline workflow
- Collaborate with business leaders and development teams
- Facilitate Agile ceremonies for continuous improvement
- Guide team members in Agile methodologies
- Bachelor’s degree in a relevant field
- 6+ years of experience in Agile frameworks
- Proven experience as a Product Owner in service management
- Excellent analytical and decision-making skills
- Relevant Agile certifications are desirable
Vacancy posted 8 days ago
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