Ops Support Rep Shipment Resolution Job Details | Purolator (Mississauga)

Job Title

Support Representative, Shipment Resolution

Work Hours and Pay

Shift: Sunday 9:00am – 5:00pm, Friday 8:00am – 4:00pm (15 hours/week)

Pay Rate: $21.56/hour

Location

62 Vulcan Street, Etobicoke, ON

Responsibilities

• Prep outbound freight
• Data entry of inbound return shipments
• Preparation of manifest
• Check‑in/Check‑out procedure
• Returns process and Beacon Entry
• Liason with US and Canada customs
• Contact customers or colleagues to obtain and enter package information or resolve delivery issues
• Scan, sort, and reorganize undelivered freight and process freight damages
• Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
• Inspect damaged packages
• Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
• Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Qualifications and Experience

• Minimum 3 months experience in customer service
• Ability to effectively communicate both written and verbally
• Knowledge of all operational procedures, product and services
• Strong customer service skills
• Ability to lift 70 lbs
• Team player
• PC literate with data entry skills
• Excellent organizational skills and ability to prioritize work and meet deadlines

Skills

• Operations Management
• Operations Planning
• Operations Procedures
• Shipping and Receiving Operations

Language Requirement

Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders.

Working Conditions

Warehouse Environment; Office Environment

EEO Statement

Purolator is an equal prospect employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.