Senior Application Support Manager Role

Be a driving force at Cognizant as a Senior Application Support and Service Delivery Manager located in Mississauga, Ontario. Your leadership expertise will impact a managed services team of 50-65 professionals. With more than 15 years in IT operations, your mission will encompass service excellence across the application lifecycle. You will govern service delivery processes and ensure stakeholder engagement while managing risks effectively. Transition your skills in budget management and operational planning into a key leadership role. Key Responsibilities:

• Lead a team of support professionals to achieve service goals
• Supervise stakeholder communications and performance metrics
• Administer application intake alongside product teams
• Maintain a comprehensive risk register for services
• Coordinate support for significant corporate business events

Requirements:

• 15+ years in IT operations with a leadership background
• Experience with complex service delivery settings
• Familiarity with cloud platforms and observability
• Deep ITIL expertise and incident management skills
• Exceptional communication and influencing capabilities

Elevate application support standards while achieving operational excellence at Cognizant. #J-18808-Ljbffr