Game Presentation & Fan Experience Manager

About the PWHL

The Professional Women's Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion, on and off the ice.

Position Summary

The Game Presentation & Fan Experience Manager leads the strategy, planning, and execution of all in-venue presentation elements for the team's home games and special events. Reporting to the team’s Director, Business Operations, this role is central to delivering engaging, high-energy live event experiences that enhance the overall fan experience while ensuring consistency with league and team brand standards. The annual salary range for this position is $73,000 to $80,000 CAD.

Key Duties & Responsibilities

• Oversee the end-to-end development and execution of game-day production materials for all home games, including run of show documents, host and public address (PA) scripts, timing sheets, and broadcast coordination notes.
• Manage seasonal game-day team, including control room operators, in-arena hosts, PA announcers, DJs, hype teams, and game-day assistants.
• Manage the coordination of service contracts and payroll for the game-day team.
• Facilitate pre-game rehearsals and production meetings to ensure cross-departmental alignment and readiness for live execution.
• Oversee all in-game entertainment and presentation elements across all home games, including the integration of video, lighting, audio, graphics, and live talent.
• Collaborate closely with the Hockey Operations team to plan and execute special presentations, ceremonial puck drops, and league-driven initiatives.
• Coordinate with social media, content, and broadcast teams to ensure cohesive storytelling and alignment across platforms.
• Manage the fan experience operating budget, ensuring effective resource allocation and fiscal responsibility.

Required Qualifications

• Experience in live event production, sports entertainment, or game presentation.
• Proven ability to lead large-scale event productions from concept through execution, including scripting, show calling, and cueing technical elements in a live setting.
• Experience managing and motivating event day staff and talent under pressure.
• Strong understanding of in-venue entertainment technologies including audio, video, lighting, and control room operations.
• Familiarity with sponsorship activations, community engagement initiatives, and fan-facing promotions.
• Flexibility to work evenings, weekends, and travel as required.
• This position is based in Canada. Applicants must be legally authorized to work in Canada on a full-time basis. The PWHL does not provide work permit sponsorship for this role.

Preferred Qualifications

• Creative mindset with a sharp eye for storytelling, pacing, and emotional impact.
• Commitment to inclusivity, treating all individuals with kindness, understanding, and empathy.
• Professional integrity demonstrated through honesty, fairness, and respect.
• Strong communication skills with the ability to proactively share information to ensure quality outcomes.
• Collaborative approach that prioritizes League and team success.
• Strong organizational skills with attention to detail.
• Strong time-management skills.
• Ability to work cross-functionally and with external vendors and partners.

Flexibility & Travel

Candidate must be able to work in a hybrid arrangement, with on-site presence required for home games, rehearsals, and special events, including evenings and weekends.

The Professional Women's Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or Veteran status, or any other protected class.

Background check will be conducted once a successful candidate is identified.