Counter Sales

DUTIES AND RESPONSIBILITIES

• Offering exceptional customer service at our counter and over the phone


• Responding to inquiries and processing incoming calls and orders in the system


• Sourcing materials for customers when currently not in stock


• Developing and maintaining positive customer relationships


• Handling returns as required


• Keeping counter and sales area clean


• Merchandising and showcasing product


• Contacting current customers and identifying new products and potential up-selling


• Maintaining knowledge base on current products and learning about new products


• Providing product information, pricing quotations, and follow-up on quotes


• Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service


• Working closely with others to ensure customer needs are met


• Other duties as required

SKILLS AND COMPETENCIES

• Exceptional customer service skills


• Ability to develop long-term relationships and generate referrals from your customers


• Excellent communication skills


• Impeccable organizational skills with high attention to detail


• Time management & multitasking skills to serve several customers at the same time


• Strong networking skills, outgoing personality


• Self-motivated; able to function effectively both independently and as a member of a team


• Proven ability to learn quickly and work effectively in a fast-paced work environment


• Ability to warm up and develop instant rapport with potential customers


• Excellent computer skills (Word, Excel, Email)

EXPERIENCE AND EDUCATION

• Minimum grade 12 education  required


• Minimum of two years customer service experience


• Knowledge of the Plumbing, HVAC or Electrical industry and/or industry products  an asset but not required

WHY WORK FOR US

• Company paid benefits


• Employee and Family Assistance Program (EFAP)


• Profit sharing


• RRSP match


• Paid sick days


• Career growth


• #GIVEBACK Program – Volunteer Day


• Personal Milestone Recognition Program


• Perkopolis Partnership


• Safety shoe reimbursement


• Employee Referral Bonus Program


• Employee discounts on plumbing, electrical and heating products

OUR MISSION

Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION

Be the preferred wholesaler by providing superior customer experiences.

FIND OUT MORE

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Final candidates will be required to undergo an assessment and security screening, including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.

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