Customer Success Manager

Saskatoon Media Group is proud to be a trusted voice in Saskatchewan, sharing local stories and supporting communities through our radio stations and digital platforms.

We are currently looking for a Customer Success Manager (CSM) to join our team.

What Youll Do:

-Collaborate with Account Managers to support clients advertising campaigns.
-Analyze campaign data to evaluate performance and identify trends.
-Present results to clients, explain findings, and recommend improvements.
-Suggest changes to tactics or strategies based on performance insights.
-Identify opportunities to offer additional services to meet client goals.
-Build lasting client relationships to promote loyalty and retention.

Wed Love to Meet You If You:

-Are highly organized and comfortable managing multiple clients.
-Work well with others.
-Take initiative and are comfortable working independently.
-Communicate clearly and can explain ideas in a client-friendly way.
-Are tech-savvy.
-Have a basic understanding of marketing.

What We Offer:

-A workplace built on integrity, innovation, and community spirit.
-A supportive, people-first culture that values your well-being.
-Comprehensive benefits, including:
Extended health and dental care
Company matched pension plan
Life and disability insurance
Employee Assistance Program
Paid sick days and vacation time
A meaningful opportunity to make a local impact.

Ready to Apply?

If you're interested in growing your career with a locally focused media company that cares about its people and communities, we'd love to hear from you.

Saskatoon Media Group is committed to an inclusive workplace and encourages applicants from all backgrounds, including Indigenous peoples, visible minorities, persons with disabilities, and all genders.