Claims Communications Specialist

Job Responsibility: Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. Are you passionate about bringing words on a page to life in a significant and creative way? Does communicating across various digital channels, including live events give you goosebumps? Are you interested in a truly differentiated experience that empowers you to do meaningful work, grow and learn? If so, this is your opportunity to be part of a dynamic team of Communications professionals who actively support the Claims department at one of Canada's largest insurance companies. We hope to find someone who is:

• Passionate about engagement
• Proactive and not afraid to take initiative
• Highly collaborative, and excited about the opportunity to build relationships across all levels of the organization
• Keen to learn, grow and develop both personally and expertly
• Quick to adjust work priorities to meet changing demands

Reporting into Aviva Canada's Senior Manager, Claims Communications and Sustainability, you will have a meaningful role as a trusted Claims Communications Specialist. What you'll do:

• Assist in the development and delivery of Claims department communications strategies, tools and materials that support the goals and objectives of the department and wider organization

• Collaborate closely with a wide range of stakeholders across Claims to develop and deliver the Claims Engagement strategy
• Develop targeted communications across Claims that allow for interactivity, engaging and multi-media content and provides robust metrics around employee interaction with the channel (opens, clicks, impressions, etc.)
• Build and align the Claims editorial calendar with both interpersonal and team priorities
• Plan and execute Claims Town Hall and Leadership conferences, including securing venues and hosts/guests, preparing engaging content, briefing hosts and guests and working with venue staff (e.g., media companies)
• Work with the team to set up and run the equipment during online and live events

• Analyze and provide insight on effectiveness of communications strategies
• Manage digital channels; develop conversion/growth strategies

What you'll bring:

• Completed undergraduate or advanced college diploma in journalism, communications or public relations
• At least three years in a corporate environment/PR agency, preferably in insurance, professional services or banking
• Experience writing, proofreading and editing across a variety of platforms (bilingual is an asset)
• Ability to develop internal communications strategies and implementing tactics to help maintain and strengthen company culture
• Skill/tact in dealing with people at all levels of the organization
• Ability to work as a standout colleague in a dynamic, fast-paced environment
• Knowledge of Microsoft Office
• Experience with video editing software (e.g., Camtasia, Premiere, ClipChamp) and design platforms (e.g., Adobe Express, Canva)
• Experience with communications platforms (e.g., Workvivo, Poppulo, MS Teams/Teams Town Hall)
• Proven ability to prioritize tasks based on relative importance and urgency
• Can work well under pressure and can effectively and expertly handle tough issues in a complex, matrix organization
• Strong presentation skills and the ability to communicate with professionals at all levels within the organization
• Keen to learn, grow and develop both personally and professionally
• The abilities to laugh at yourself, have fun and adapt to different situations are necessary

What you'll get:

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities
• Outstanding career development opportunities
• We'll support your professional development education
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees' physical and mental health
• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is an new position which has been posted both internally & externally. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.