Manager, AI and Innovation Communications

Manager, AI and Innovation Communications

Our purpose at Thomson Reuters is to Inform the Way Forward. Together with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Our people, products and customers turn this purpose into action every day.

About the Role

Thomson Reuters is building AI systems that transform how professionals work — and this team is responsible for telling that story at scale.

As Manager, AI and Innovation Communications , you'll be a core contributor on a fast-moving team, executing high-quality content and communications programs across product launches, customer storytelling, and executive support.

This role is built for a strong writer and communicator who is genuinely curious about AI and technology — not just as a subject to communicate about, but as a space to follow closely and understand deeply. You'll stay current on what's happening in the AI landscape, bring that knowledge into your work, and help the team stay sharp on developments that matter to our audiences and our business. You're comfortable working across multiple workstreams simultaneously, you bring some design or video skills to your content toolkit, and you're eager to grow in a team that operates at the intersection of technology, communications, and professional services. You'll work closely with stakeholders across the business produce content that is accurate, credible, and resonant with professional audiences — and you'll build real fluency in what Thomson Reuters is building and why it matters.

Key Focus Areas

Content Development and Production

• Draft and edit core communications materials across formats — press releases, blog posts, FAQs, social content, case studies, talking points, and briefing documents
• Support the execution of product and launch communications, translating technical inputs into clear, audience-appropriate narratives
• Contribute to the development of visual and video content, bringing basic design or video production skills to help bring stories to life across channels
• Maintain quality and consistency across all written and visual outputs, with strong attention to detail and brand voice

Customer and Impact Storytelling

• Support the development of customer success stories and case studies that demonstrate measurable AI impact
• Help build and maintain a library of customer proof points and supporting content assets, including written, visual, and video formats
• Conduct research and interviews to surface compelling stories from customers and internal stakeholders

Executive Content Support

• Assist in developing content for Thomson Reuters product and technology leaders, including social content, talking points, and supporting materials for speaking engagements
• Help ensure consistency of voice and messaging across executive-facing content

AI Landscape Monitoring and Insights

• Actively follow developments in AI, machine learning, and related technologies — tracking research, product releases, industry trends, and regulatory discussions with genuine depth and curiosity
• Compile media monitoring summaries and briefing materials that go beyond headlines to surface what's actually relevant and why
• Bring AI landscape knowledge into day-to-day work, helping the team stay informed and ensuring Thomson Reuters' messaging reflects a credible understanding of the space
• Build and maintain familiarity with Thomson Reuters AI product roadmap and the professional services landscape it serves

Media Relations

• Support proactive and reactive media engagement across technology, business, and trade press covering AI, legal tech, fintech, and professional services
• Help build and maintain relationships with journalists and analysts who cover the AI and enterprise technology space, with a view to developing those relationships over time into genuine, trusted connections
• Draft and coordinate media materials including press releases, pitches, briefing documents, and Q&A documents
• Support executive media preparation, including interview prep, message development, and briefing documents
• Monitor media coverage and track journalist beats to identify timely opportunities for proactive outreach
• Assist with reactive media inquiries, coordinating internally to develop accurate, on-message responses quickly
• Contribute to the team's growing understanding of the media landscape as it relates to AI, professional services, and enterprise technology.

Cross-Functional Coordination

• Coordinate with marketing, product marketing, and regional teams to support message alignment across channels
• Manage logistics and timelines for content projects, keeping multiple workstreams on track simultaneously

About You  
You're a fit for the role of Manager, AI and Innovation Communications if your background includes: 

• Have 3–5+ years of experience in communications, content, or a related field, with exposure to technology, B2B, SaaS, or enterprise software preferred
• Are a strong, clear writer who can adapt your voice and format to different audiences and channels — from a customer case study to a social post to a briefing document
• Have genuine, active intellectual curiosity about AI and emerging technology — you follow the space closely, you read broadly, and you want to develop real depth of understanding, not just surface familiarity
• Stay current on developments in AI, machine learning, and adjacent technical areas, and can bring that knowledge meaningfully into your communications work
• Have basic skills in video production or design — you're comfortable contributing to visual content, whether that means editing a short video, building a simple graphic, or working effectively with creative partners using tools like Canva, Adobe Express, CapCut, or similar
• Can manage multiple projects simultaneously, stay organized under pressure, and meet deadlines in a fast-moving environment
• Are comfortable working in a matrixed organization and collaborating across teams with different priorities and perspectives
• Have a developing understanding of how enterprises and professionals evaluate and adopt technology, and can write credibly to that audience
• Are excited about using AI tools in your own work to move faster and produce better output
• Have some exposure to media relations, either in-house or at an agency, and are interested in developing those skills further
• Have excellent written and verbal communication skills and a high bar for accuracy and detail
• Experience in a publicly traded company or large enterprise environment is a plus

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This posting is for proactive recruitment purposes and may be used to fill current openings or future vacancies within our organization.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:  We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For Ontario, Canada, the base compensation range for this role is $79,000 CAD - $129,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com