Director, AI and Innovations Communications

Director, AI and Innovation Communications

Our purpose at Thomson Reuters is to Inform the Way forward. Together with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Our people, products and customers turn this purpose into action every day and create meaningful positive impact on communities around the world.

About the Role:
Thomson Reuters is building AI systems that transform how professionals work. Your job is to make sure the world knows it.

As Director of AI and Innovation Communications, you'll drive communications strategy and execution that positions Thomson Reuters as the global technology company leading the AI race for professionals. This is a central role in how Thomson Reuters shows up with customers, media, employees, and the professional communities we serve.

The role spans the full breadth of AI and innovation communications: product launches translated for professional audiences, customer proof points with measurable outcomes, partnership announcements, executive thought leadership, competitive positioning, and content that speaks to legal professionals, tax accountants, corporate compliance teams, and government agencies. You'll work closely with product and technology leaders across the organization and coordinate tightly with marketing, sales, analyst relations, and others.

This is a fast-paced and lean team, so you need to be as comfortable building repeatable playbooks as you are crafting a narrative. The best candidate brings deep experience across multiple communications disciplines — product, customer, partnership, and executive communications — understands how professionals evaluate and adopt AI technology, and can develop a messaging framework in the morning and turn around a press release by end of day.

Key Focus Areas:

Product and Launch Communications

• Develop bold communications strategies for AI model and product launches, translating technical capabilities into professional value
• Ensure every launch lands with professional audiences — lawyers, accountants, compliance officers, government agencies — with messaging tailored to their specific workflows and pain points
• Partner with product and engineering teams to surface stories early and build launch narratives that drive commercial impact
• Develop new and innovative channels for storytelling

Customer and Impact Storytelling

• Lead communications for customer announcements and success stories that demonstrate real-world AI impact
• Build a library of customer proof points and case studies with measurable outcomes that sales and marketing can use across channels
• Develop new and engaging content that shows how Thomson Reuters' AI is transforming professional work in tangible, credible ways

Partnership Communications

• Lead end-to-end communications for strategic partnerships, from messaging development through media execution
• Uncover new opportunities for storytelling for TR
• Develop relationships and coordinate with partners to ensure aligned activation, messaging and maximize joint visibility

Executive Thought Leadership

• Support positioning for Thomson Reuters' product and technology leaders through media preparation, speaking engagements, bylined articles, and social content
• Develop platforms that establish Thomson Reuters executives as authoritative voices on AI for professionals

Competitive Positioning

• Track competitive landscape and develop messaging that draws clear, substantive contrast with competitors
• Arm spokespeople and go-to-market teams with the language and proof points to articulate Thomson Reuters' differentiation

Responsibilities:

• Develop and execute AI and innovation communications strategies across product launches, partnerships, customer stories, and executive thought leadership.
• Lead end-to-end communications for product launches, partnership announcements, and customer stories — from messaging development through media placement and internal rollout.
• Translate AI product innovations into narratives relevant to professional audiences — focused on workflow transformation and business outcomes, not just technical features.
• Work closely with product managers, engineers, and technology leaders to understand roadmaps, surface stories, and translate complex innovations into compelling communications.
• Prepare executives for media interviews, speaking engagements, industry conferences, and analyst conversations.
• Create high-quality content across formats — press releases, blog posts, case studies, briefing documents, bylines, social content, and sales-facing materials.
• Build and maintain relationships with technology, business, and trade media covering AI, legal tech, fintech, and professional services.
• Monitor AI industry trends, competitive developments, and regulatory discussions to provide timely counsel and ensure Thomson Reuters' communications remain relevant and forward-looking.
• Coordinate with marketing, sales, product marketing, analyst relations, and regional teams to keep messaging aligned and opportunities surfaced.
• Build repeatable playbooks and processes that let a lean team operate at scale and velocity.
• Support issues management related to AI, including responsible AI messaging and reputational matters.
• Manage at least 2 direct reports.

About You 
You're a fit for the role of Director, AI and Innovation Communications if your background includes: 

• 10+ years of experience in technology communications, in B2B technology, SaaS, or enterprise software within a large, matrixed organization.
• Have worked across multiple communications disciplines — product, customer, partnership, and/or executive communications
• Experience leading product and innovation PR teams
• Have deep understanding of AI, machine learning, or emerging technologies with the ability to translate complex technical concepts for professional audiences
• Understand how professionals and enterprises evaluate and adopt technology, and can write to that audience credibly
• Have a track record of building media relationships with technology and business press
• Can move between strategic messaging work and fast-turnaround tactical execution without losing quality
• Are experienced in building processes and playbooks, not just executing one-off campaigns
• Have strong instincts for competitive positioning and can develop messaging that holds up to scrutiny
• Are excited about using AI tools in your own workflows to multiply what a small team can do
• Thrive in fast-moving, matrixed environments where priorities shift and ambiguity is the norm
• Have excellent written and verbal communication skills with exceptional attention to detail
• Have experience working in a publicly traded company (preferred but not required)

Please note:  This role is hybrid and requires you to work from one of our offices for a minimum of 3 days a week, with a requirement for some business travel.

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New Position: This position is open due to an existing vacancy to support our evolving business needs.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:  We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For Ontario, Canada, the base compensation range for this role is $155,000 CAD - $205,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com