Sales Support Administrator

This role provides ERP system support to expedite workflows for our Sales Team members across our North American footprint. This role is primarily focused on three (3) core functions within the Customer Experience module of Microsoft Dynamics 365 (“D365”):

1. CUSTOMER ACCOUNT SET-UP

• Consult contract documentation to create new customer profiles on behalf of the Sales team.
• Collaborate with the Customer Care team to resolve Account record inaccuracies.

2. PIPELINE MANAGEMENT ADMINISTRATION

• Assist Sales team members with record creation for new leads or quotations.
• Create and update the contents of quote documentation folders within SharePoint.
• Update record Proposal Statuses upon award to initiate the Customer Care validation process.
• Collaborate with Customer Care and Sales teams to resolve quote record inaccuracies throughout the validation process.
• Support Sales individuals with custom view creation or modification to improve pipeline visibility.
• Regularly review open quotations for status accuracy, ensuring prompt closure of lost records.

3. MATERIALS MANAGEMENT ADMINISTRATION

• Liaise between Sales and Procurement to add new material part numbers to the Procurement database and Sales workbooks.
• Update record Special Instructions to indicate when special vendor pricing has been obtained.

EXTENDED DUTIES:

• Lead generation and record creation in partnership with the Marketing/Pursuits team.
• Maintain oversight of system enhancement ticket status within ERP
• Report bugs and other issues for troubleshooting.

REQUIRED QUALIFICATIONS:

• Minimum of 2 years of experience from within inside sales or customer service, from a Low Voltage integrator or General Contractor.
• Excellent verbal and written communication skills: clear, concise, and professional.
• Intermediate working knowledge of ERP systems, focusing on sales pipelines and account creation
• Proficient in Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
• Meticulous organizational skills and ability to handle administrative tasks effectively.

PREFERRED QUALIFICATIONS:

• Post-secondary education in Business, Marketing, or a related field is considered an asset.
• Familiarity with Microsoft Dynamics 365, Teams, and web-based applications.

PHYSICAL DEMANDS:  In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate, (ie see, hear, speak and write clearly in English) in order to communicate with colleagues and/or customers
• Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

WORKING CONDITIONS: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.

PAY RANGE: $50,000 - $65,000 DOE 

 

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status . Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call View phone number on jobs.jobcopilot.com to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.