user support technician
$36.8 - $40 per hourFull-time
Wikads Inc.
Overview
Languages
English
Education
- College/CEGEP
- or equivalent experience
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Responsibilities
Tasks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Supervision
- No supervision responsibility
Additional information
Work conditions and physical capabilities
- Work under pressure
- Attention to detail
Own tools/equipment
- Computer
- Printer
- Internet access
Personal suitability
- Accurate
- Team player
- Time management
Vacancy posted 6 hours ago
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