Field Service Representative (Technologist / Technician)

Eaton’s Electrical sector is currently seeking a Field Service Representative. This is a position that is based at our Delta, BC or Kamloops, BC facility and will require travel to customer sites in the local area. In addition to offering benefits on day one of employment, you will also receive a company vehicle, company cell phone & laptop, tools, uniform/boot allowance, and paid overtime.

The expected annual salary range for this role is $82,000 - $102,000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Join Our Team: Making a Difference at Eaton

Who we are

At Eaton's Electrical Engineering Services & Systems (EESS) - Canada division, we are dedicated to providing top-notch electrical solutions and services to our clients. Our site is a hub of innovation and excellence, where a team of skilled professionals work collaboratively to deliver high-quality services and solutions. Our group specializes in a wide range of electrical services, including system design, installation, maintenance, and troubleshooting. We pride ourselves on our ability to tackle complex electrical challenges and provide reliable solutions that meet the unique needs of our clients. As a Field Service Representative, you will be an integral part of our team, working on-site with clients to ensure their electrical systems are operating efficiently and safely. You will have the opportunity to work with cutting-edge technology and be part of a team that values problem-solving, efficiency, and continuous improvement. Joining EESS-Canada means being part of a dynamic and supportive team that is committed to professional growth and development. We believe in fostering a collaborative environment where every team member's contributions are valued and recognized.

The Field Service Technician is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best technical solution to solve the customer issue; complete assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards.

In this function you will

• Provide field service engineering, technical assistance, scheduling and sales support direction to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment.
• Responsible to self-manage assigned projects for electrical equipment, knowledge of electrical test and diagnostic equipment.
• Deliver technical solutions to customers.
• Performs less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations.
• Mentor less experienced technicians and provide technical training.
• Perform all job functions with adherence to Eaton’s Philosophy and Values, as well as Safety and Environmental standards.

Qualifications

Required (Basic) Qualifications

• Diploma or Degree in Electrical field from an accredited institution/ or Red Seal Interprovincial Journeyman Electrician Certification/Ticket
• Three (3) years of experience evaluating and servicing electrical distribution or control systems
• Local business travel to customer sites required
• Business travel to United States for training on safety and Eaton products is required
• Valid and unrestricted driver’s license is required
• No relocation assistance is provided
Legally authorized to work in Canada without company sponsorship now or in the future

Preferred Qualifications

• Experience with protective relays
• Experience in performing power distribution measurements, troubleshooting, and analysis
Class A FSR (Field Safety Representative) certificate of qualification

Skills

• Excellent communication and interpersonal skills.
• Strong analytical aptitude and complex problem-solving skills.
• Intermediate/advanced knowledge of Microsoft office applications.
• Effective time management, prioritization and project management skills
• Strong mechanical aptitude
• Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
• Understanding of the company’s and competitor’s electrical and electronic products
Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

Please be advised that as part of this position, you will be subject to Eaton’s Drug and Alcohol Policy, a copy of which is available for your review. Pursuant to that policy, you may be required to undergo drug and alcohol testing depending on the conditions set out in that policy

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

This posting is for an existing vacancy.

At Eaton we leverage artificial intelligence to recommend jobs to you that match the skills and experience required for the open role. Our Talent Acquisition teams also uses AI to identify applicants whose skills are a match for the job. Hiring decisions are made by Eaton leaders through a structured interview process and not AI.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click Benefits at Eaton Canada / Avantages sociaux chez Eaton Canada for more detail. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.