General Manager

Job Description

Position Summary:

Manages and directs the operation of the airline catering unit or “flight kitchen” with gross revenues of $350,000 to $2.1M+ and direct and indirect headcount of 8 to 70+ employees

.
Essential Duties and Responsibilitie

s:
 Leads and manages exempt staff of all Departments in the Airline Catering unit. This includes but not limited to: Food production, Transportation, Equipment Processing, Storeroom Department, Dish-room/Porters, Quality Assurance, and related departments to ensure production standards and customer service requirements are m

et. Ensures Customer requirements/specifications and service requirements are complied with on all airline accounts. This includes production processing, on-time performance, equipment inventory, and quality assurance contro

ls. Drives to meet business objectives and goals set by superior related to food costs, labor costs, sanitation, quality assurance, market track goals, airline goals and objectives, and all other specific goals set there

of. Ensures that all HACCP, FDA, Local Airport, Quality Assurance, and Airline Specifications are maintained at the highest lev

el. Monitors all menu cycles to ensure customer service and satisfaction is not interrupted. Ensures that proper equipment is maintained and controlled in the Unit for operation excellen

ce. Manages operation staff on a day-to-day operation aspect to drive for exceeding set targe

ts. Supports and assist Lean initiatives, and Quality initiatives to achieve OPEX targe

ts. Monitors all training programs that are required to be conducted to ensure all Corporate Polices and Procedures are followed and maintain

ed. Monitors employee relations in each Department, and ensures compliance with the National Master and Local Addendum labor agreements are maintained in the Departmen

ts. Supports customer audits, government audits to meet complia

nce Responsible for annual performance evaluations of direct reports in compliance with corporate initiativ

es. Maintains customer communication with all local and corporate airline representatives to ensure all request, investigations, and/or related are concluded to the satisfaction of the customer and compa

ny. Assists the Regional Director on projects, investigations, training, corporate goals and objectives, and airline reques

ts. Completes all administrative reports in an accurate and timely mann

er. Ensures the security of the facility by monitoring and maintaining existing programs including all TSA, local airport and corporate requiremen

ts. Drives prevention vs. detection of defec

ts. Coordinates actions to prevent the occurrences of nonconformiti

es. Maintains customer compliance resoluti

on. Responsible for the maintenance of key performance metrics for the Operation organizati

on. Verifies and insures company policies and procedures are follow

ed. Insures quality specifications and requirements are followed and m

et. Develop Standard Operating Procedur

es. Responsible for safety, quality and compliance to customer specificati

on. Completes all company required training including but not limited to ServSafe Sanitation Manager Certificati

on.
Educat

ion:
 Associate or Bachelor degree in business administration or related field pref

erredWork Experi

ence: Successful track record as a Manager or Assistant Manager in airline catering requ

ired. 7-10 years experience in in-flight catering or food manufacturing environment requ

ired. Demonstrated experience with managing financials with budget responsibility requ

ired. Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies prefe

rred. Proven experience successfully managing a team of supervisors and managers requ

ired. Previous customer service and/or account management experience requ

ired. Strong track record of innovation and making changes to the operation to further improve the work environment and unit perfor

mance Labor relations experience is requ

ired.Job Sk

ills: Candidate should be comfortable with all levels of employees and have the ability to drive positive program ch

ange. Must be a Team builder with the ability to lead and motivate a diverse management and hourly s

taff. Must have strong and effective leadership s

kills Excellent problem solving skills, planning and scheduling capabilities managing multiple account require

ments Ability to effectively manage the operation while maintaining compliance in a heavy regulated environment e.g. FDA, HACCP and secu

rity. Advanced Microsoft office tool skills (excel, w

ord). Knowledge of quality auditing, inspection met

hods. Detail oriented and excellent project management sk

ills. Strong organizational skills, able to prioritize responsibilities and multi-

task. Change A

gent.
Communication S

kills:
 Strong interpersonal skills and the ability to interact effectively with multiple departments and cu

stomers Excellent written and oral communication

skills.Certificates, Licenses and Registr

ations: Able to obtain an AOA badge and custom

s seal.

Travel: Up to 25% as required to attend management or leadership team m

eetings.
Environmental Requ

irements: Regularly, stands, bends, lifts, and moves intermittently during shifts of 1

0+ hours. In a normal production kitchen facility there may be physical discomfort due to temperature a

nd noise. A rotating schedule of 55+ hours per week is

typical.
Demonstrated Competencies to be Successful in the

Position:
 Thinking - Information search and analysis, problem resolu

tion skills Engaging - understanding others, team leadership, develo

ping people Inspiring - influencing and building relationships, motivating and inspiring, communicating

effectively Achieving - delivering business results under pressure, championing performance improvement, cus

tomer focus
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of th

is position.
Candidates will be required to go through a criminal background check and employment verification check of the last 5 years in line with Transport Canada