Registrarial Administrative Assistant

Job Responsibility:

Date Posted: 05/09/2024 Req ID: 37279 Faculty/Division: School of Management Department: Joseph L. Rotman School of Management Campus: St. George (Downtown Toronto) Position Number: 00044687

Description:

About us: The Rotman School of Management is part of the University of Toronto, a global centre of research and teaching excellence at the heart of Canada's commercial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. Visit rotman.utoronto.ca Your opportunity: TheOffice of the Registrar and Academic Services provides timely, high-quality, accurate and efficient information and service to all Rotman masters and diploma level program students, faculty, Academic Program Directors, Managing Directors and the Dean's Office. Responsible for the management of all processes to move students through their academic program, the Office espouses the values of the Rotman culture, provides an inclusive environment for all students, faculty, and visitors and ensures access to resources and support for timely graduation. As the steward of important and highly-confidential information, the Office of the Registrar practices a high level of ethical behaviour and ensures the protection, privacy and security of student records. Under the general direction of the Assistant Director, Academic Services, the Registrarial Administrative Assistant provides administrative support, with a specific focus on support to the exams and registrarial services, to all units of the Office of the Registrar and Academic Services including the Assistant Director, Registrarial Services and the Program Coordinator, Academic Services. Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Collating and organizing materials
• Coordinating the delivery of exams to exam halls
• Liaising with contacts to obtain deferred exams and related materials
• Handling sensitive and/or confidential information
• Maintaining information on digital platforms
• Verifying the accuracy and completeness of documents
• Keeping well-informed on policies, rules, regulations and guidelines

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three (3) years providing front-line registrarial student services support to a diverse student population in a post-secondary environment
• Experience providing academic program information and working with prospective and graduate students
• Experience working with Student Information Management Systems (such as ROSI), spreadsheets and databases
• Experiencemaintaining, identifying, and resolving anomalies with student records.
• Experience working with exams in a post-secondary setting
• nowledge or experience with WordPressExperience working with Wordpress and updating websites
• Excellent written and verbal communications skills
• Proven interpersonal, student/customer service, and teamwork skills
• Excellent ability to organize and schedule work.
• Excellent written and verbal communication skills, strong organizational ability, and strong relationship management skills.
• Ability to work effectively under pressure, at times with competing deadlines.
• Strict attention to detail and high degree of accountability and accuracy when dealing with student data.
• Ability to deal effectively with highly diverse and demanding communities of students and businesses.
• High degree of professionalism

Assets (Nonessential):

• Demonstrated knowledge ofRotman, School of Graduate Studies and U of T academic policies and procedures is an asset.

To be successful in this role you will be:

• Adaptable
• Diplomatic
• Organized
• Problem solver
• Resourceful
• Responsible

Closing Date: 05/19/2024, 11:59PM ET Employee Group: USW Appointment Type : Budget - Continuing Schedule: Full-Time Pay Scale Group & Hiring Zone: USW Pay Band 09 - $65,407 with an annual step progression to a maximum of $83,646. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. Job Category: Administrative / Managerial Recruiter: Dane Williams

Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.