HR Service Centre Representative

Job Responsibility: Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada's largest Western-based provider of food and health products. Pattison Food Group Ltd. consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members. We have an exciting opportunity for a full-time temporary HR Service Centre Representative to join our People team in Langley, BC. This temporary position is expected to last 12 months. Reporting to the Team Lead, Service Centre, you will be responsible for answering phone and e-mail inquiries and will work closely with stakeholders to provide internal customers and team members with timely and accurate responses, as well as assist various teams within the People department with administrative support. You will be responsible for:

• Responding to, tracking, and following through on basic team member inquiries and triaging complex matters to the appropriate partners as required.
• Maintaining accurate digital records of calls and emails received.
• Supporting and guiding team members with the use and operation of our HR management system and new People programs.
• Providing administrative support to various teams within the People department, including Payroll, Pension & Benefits, HR Operations, and Claims.
• Processing data and metric report requests.
• Performing other duties as required.

You have:

• 2 years of experience in customer service and/or administrative capacity.
• A post-secondary education in Human Resources or related field is considered an asset.
• Proficiency with Microsoft Outlook, Excel, Word and Teams.
• The ability to type a minimum of 40 WPM.
• Experience with Service Now, Workday, and intake management systems are considered assets

You are:

• An effective communicator with strong written and verbal skills, experienced in composing and responding to emails professionally.
• Enthusiastic about helping others with the ability to professionally interact with various levels of the organization.
• A great multitasker who thrives in a fast-paced environment; ability to work under pressure and deliver.
• A sound analytical, critical thinker with strong problem-solving abilities.
• Able to clearly and patiently explain detailed processes with tact and possess a high level of Emotional Intelligence (EQ).
• Tactful, diplomatic, and discrete with handling confidential information

What we offer: In addition to a highly competitive salary, we offer free parking, exclusive team member offers, employee assistance and health and wellness programs and opportunities for development and career progression. If you're looking to join a team that puts people first, you're in the right place. Apply online today! Compensation Details: $43,680.00 - $54,600.00 The compensation offered for this position will take into consideration location, education, skills, experience, and other factors.

About Us

Pattison Food Group is a Jim Pattison business and Canada's largest Western-based provider of food and health products. Headquartered in British Columbia, Canada, we have been in business for 107 years. We proudly employ more than 30,000 team members who are committed to achieving long-term growth and share a passion for giving back to the communities where we do business. Together, we leverage each other's collective strengths to enhance efficiencies across our respective organizations. Our largest and signature company is Save-On-Foods. With 11 retail banners operating nearly 300 food and drug retail locations through Western Canada, in Whitehorse Yukon, Washington State, and Oregon each uniquely positioned to cater to the needs of their community; 4 wholesale businesses catering to the diverse needs of their customer base across Canada; 5 food and pharmacy production facilities focused on high quality distinct offerings; an industry-leading loyalty program and a world-class set of proprietary consumer brands, Pattison Food Group businesses are proud to be recognized as leaders in customer service and innovation.