Business Development & Customer Service Representative

We're seeking a driven sales professional who can introduce modern sales development strategies to the fleet upfitting industry and play a key role in building a scalable outbound sales engine that supports our long-term growth objectives.

 
Why Work at Packd Upfit Equipment ? 

 
• Strong team culture focused on growth, humility, accountability, and continuous learning 
• Competitive salary plus performance-based bonus opportunities 
• Bonus/profit-sharing eligibility after probation 
• Excellent medical benefits 
• Opportunity to help build and shape Packd's outbound sales process 
• Career growth opportunities within a growing organization 
• Conveniently located in the Langley/Surrey area of BC's Fraser Valley 

 
Responsibilities 

• Prospecting, Lead Generation, building and maintaining prospective and existing client relations

• Conduct outbound prospecting through 1) phone, 2) email, and 3) platforms such as LinkedIn where appropriate 

• Research and identify prospective commercial fleet and upfitting customers

• Contact upfitters to generate awareness and direct them to where they can purchase Packd products

• Qualify opportunities and book meetings for the sales team

• Build relationships with fleet managers, operations leaders, business owners, and purchasing decision-makers

• Maintain consistent follow-up to convert prospects into qualified opportunities

• Building and maintaining relationships with prospective and existing customers 

• Provide customer service support and communication with new and existing customers
  
   
  Process Development & Optimization 
  • Build and improve sales outreach sequences and messaging 
  • Develop call scripts, email templates, and prospecting playbooks 
  • Analyze results and continuously improve conversion rates 
  • Help establish SDR best practices and scalable sales processes 
  
   
  CRM & Reporting 
  • Maintain accurate prospect and activity data within CRM 
  • Track outreach activity, meetings booked, meetings held, and conversion metrics 
  • Collaborate with leadership on reporting and sales process improvements 
  
   
  Requirements 
  • 2+ years of SDR, BDR, appointment-setting, or outbound sales experience 
  • Proven experience generating meetings through outbound prospecting 
  • Strong communication and relationship-building skills 
  • Comfortable making outbound calls daily 
  • Experience working within Hubspot or similar CRM platforms 
  • Self-motivated, organized, and highly accountable 
  • Strong problem-solving and process-improvement mindset 
  
   
  Nice to Have 
  • Experience building or optimizing outbound sales processes 
  • Experience using LinkedIn Sales Navigator 
  • Experience using outreach or sequencing platforms such as Apollo, Outreach, or Salesloft 
  • Experience selling into construction, trades, industrial, fleet, transportation, or commercial customers 
  • Experience in a high-growth SaaS, technology, or B2B sales environment 
  
   
  What Success Looks Like 
  • Consistently generating qualified meetings for the sales team 
  • Building repeatable prospecting processes that can scale with the business 
  • Maintaining high CRM accuracy and activity levels 
  • Improving outreach, response, and meeting conversion rates over time 
  • Contributing to the long-term growth of Packd Upfit Equipment
  
   
  Compensation 
  • Base Salary: $55,000–$70,000 CAD 
  • Monthly or quarterly performance incentives 
  • Profit-sharing eligibility after probation 
  
   
  Work Location: On-site (Langley/Surrey, BC) 
  Schedule: Full-time