Account Manager

Account Manager (E-Commerce & Marketplace)

Location: Toronto, ON (Hybrid – 2 days/week in office)

Duration: Ongoing 6 month contract (Healthcare and RRSP benefits included)

Pay Rate: $50–$55/hour

About the Opportunity

Our client, a leading global e-commerce marketplace, is seeking an experienced Account Manager to join their growing Seller Success team. In this role, you'll manage a portfolio of high-value seller accounts, acting as the primary relationship manager while helping sellers optimize performance, overcome challenges, and identify new growth opportunities.

This is an excellent opportunity for someone with a strong experience in account management, marketplace operations, or e-commerce who enjoys building relationships, solving complex business challenges, and driving measurable results.

Key Responsibilities

• Manage a portfolio of top-tier seller accounts as their dedicated point of contact.
• Build strong, trusted relationships through proactive communication and strategic account management.
• Conduct regular business reviews to analyze seller performance and identify opportunities for growth.
• Identify risks impacting seller performance and develop recommendations to improve results.
• Negotiate directly with external sellers and business partners to resolve escalations and achieve positive commercial outcomes.
• Monitor portfolio health and provide performance reporting and insights to internal stakeholders.
• Support the onboarding of new sellers into the portfolio.
• Adapt quickly to evolving processes, tools, and business priorities.
• Collaborate with cross-functional teams to ensure an exceptional seller experience.

What We're Looking For

Required Qualifications

• 3–5+ years of experience managing a portfolio of client or seller accounts.
• Experience serving as the primary point of contact for enterprise, strategic, or high-value clients.
• Experience in e-commerce, online marketplaces, or digital commerce environments.
• Strong understanding of marketplace dynamics, seller performance metrics, and platform operations.
• Proven ability to negotiate directly with external clients, partners, or sellers.
• Experience leading business reviews and presenting performance insights.
• Strong analytical and problem-solving skills with the ability to interpret data and recommend business solutions.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.

Nice to Have

• Experience working within online marketplace platforms.
• Seller-side marketplace experience.
• Experience with Salesforce or other CRM platforms.
• Familiarity with marketplace seller tools and reporting platforms.

What Success Looks Like

First 30 Days

• Complete onboarding and training.
• Learn internal systems and tools.
• Build relationships with assigned seller accounts.
• Understand each seller's business goals and challenges.

Within 60 Days

• Independently manage your seller portfolio.
• Conduct business reviews.
• Resolve seller issues efficiently.
• Begin identifying measurable growth opportunities.

Within 90 Days

• Demonstrate consistent portfolio growth.
• Deliver high levels of seller satisfaction.
• Operate independently as a trusted advisor.
• Build strong partnerships with internal stakeholders.

Performance Measures

Success in this role will be measured by:

• Portfolio growth
• Seller satisfaction
• Resolution time for seller issues
• Feedback from internal stakeholders
• Overall account performance and health

Why Join?

• Opportunity to work with one of the world's leading e-commerce organizations.
• Join a rapidly growing Seller Success team with strong visibility across the business.
• Hybrid work environment offering flexibility and collaboration.
• Modern Toronto office with opportunities for networking and mentorship.
• High-impact role supporting strategic business growth.
• Strong potential for contract extension based on business needs and performance.

Work Environment

• Hybrid schedule (2 days per week in the Toronto office)
• 40-hour work week
• Wednesday is the team's primary in-office collaboration day
• Flexible second in-office day
• Additional office attendance is welcomed for networking and mentorship opportunities

Apply Today

If you're passionate about e-commerce, relationship management, and helping businesses grow, we'd love to hear from you. Apply today to learn more about this exciting opportunity.

This is a Contract position based out of Toronto, ON.

The pay range for this position is $60.00 - $65.00/hr.

This is a hybrid position in Toronto,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com.

Ordonnance sur l’égalité des chances de San Francisco: Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de l’intelligence artificielle (IA): Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.